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Knowledge Base RVsitebuilder 7 > Troubleshooting Install & Create Site Troubleshooting

Installation issue on CloudLinux System

by RV Support
2025-11-18 08:05:33

Installation issue on CloudLinux

Error: Please allow extension : json

Solution: enable PHP extension for alt-php (CloudLinux)

1. Login to your cPanel
2. Go to PHP Selector | extensions feature (If this feature doesn't available on your cPanel account, please ask your hosting provider to enable this function)
3. Select "json" extension

phpextension.jpeg

 

============================= 

 

Error: Please allow function : json

Solution: enable PHP function for alt-php (CloudLinux)

For Hosting Provider

1  Log in to WHM
2. Go to Home->Software->MultiPHP INI Editor.
3. Choose the Editor Mode tab.
4. From the drop-down list choose the PHP version.
5 .In the configuration window that will be opened, search for “disable_functions”.
6. Remove "json" on "disable_functions" and Save.

phpinialt.jpeg

For User

If MultiPHP INI Editor is available on your cPanel account package. 

1. Login to your cPanel.
2. Select MultiPHP INI Editor under a Software category.
3. Switch to Editor Mode.
4. Select a location.
5. Remove "json" on "disable_functions" and Save.

phpini.jpeg

 

============================= 

Error:  Please set memory_limit more than 64

Solution: Define PHP limit (php.ini) for alt-php (CloudLinux)

For Hosting Provider

1  Log in to WHM.
2. Go to Home->Software->MultiPHP INI Editor.
3. Select PHP version.
4. Increase value on memory_limit more than 64M.

memorylimitwhm.jpeg

For user

1. Login to your cPanel.
2. Select MultiPHP INI Editor under a Software category.
3. Select a location.
4. Increase value on memory_limit more than 64M.

memorylimit.jpeg

 

Error: Maximum execution time of 30 seconds exceeded

Solution: Increase the Maximum execution time for your domain name.

For user

1. Login to your cPanel.
2. Select MultiPHP INI Editor under a Software category.
3. Select your domain name.
4. Increase value of max_execution_time to be at least 90.
Max_ex_tm.png

 

 

 

 ===========================

 

 

Temporary solution for RVsitebuilder installation timeout on LiteSpeed Web Server Previous Installation issue on EasyApacheNext

Articals in this section

  • Create site error "Error: Please allow extension : 'mysqlnd','pdo','gd','curl','iconv', .......
    Updated on 2025-11-18 08:05:39
  • Create site error "Error: Please set max_execution_time more than 90"
    Updated on 2025-11-18 08:05:39
  • Create site error "Error: Please set memory_limit more than 64M."
    Updated on 2025-11-18 08:05:38
  • Edit website returns Admin Login instead of content editor
    Updated on 2025-11-18 09:17:55
  • Create site error "Error: Please allow function : 'posix_getpwuid', 'getmyuid', 'fileowner', 'stat', 'file_put_contents', 'parse_ini_file'"
    Updated on 2025-11-18 08:05:38
  • Create site error "Error: Please allow function : json"
    Updated on 2025-11-18 08:05:38
  • Create site error "Error: Please allow extension : json"
    Updated on 2025-11-18 08:05:38
  • Create site error Running tar command unzip failed
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  • Create site error "Not enough database"
    Updated on 2025-11-18 08:05:37
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