Knowledge Base RVsitebuilder 5, 6 > Hosting Provider RVsitebuilder Manager & Account Management

Cannot backup for large size project.

by RV Support
2025-11-18 09:17:35

The problem:
 Cannot make a backup compress file .tar.gz for a large project size about 1-2GB.

error-backup-compress-file.png

Solution:
1. Click backup project without images , documents and media. (Uncheck these 3 boxes)

backup-notinclude-images-documents-media.png

2. Go to File Manager to backup compress file images, documents manually.

At cPanel -> File Manager :

.rvsitebuilder/projects/{projectID}/images

.rvsitebuilder/projects/{projectID}/documents

.rvsitebuilder/projects/{projectID}/medias

How to find project ID of a website
compress-file.png

3. Download files and save to local disk.
click-download.png

 

 

 

 

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