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Hosting Provider Frequently Asked Questions
Q: Does the server require control panel system? A: RVsitebuilder 7 supports both control panel server and non-control panel server. You can run it on dedicated server, VPS, AWS, Azure, Digital ocean, and etc. Whether you are running web hosting on cPanel/WHM or non-control panel, you can install RVsitebuilder 7. Q: How does the license work? A: It is a per-server license, unlimited web sites same as previous version. You can run as much as web sites you like without additional cost as long as they are under the same server. VPS is count as one server. Q: Why RVsitebuilder license change price after RVsitebuilder 7 launched? A: RVsitebuilder version 7 is the major change of its website building framework, business model, and price. It doesn't separate licenses by Dedicated and VPS server types, but one price. Either your server is Dedicated or VPS, you will purchase the same 15USD per license per month. Aside from holding the same prices for the entire 11 years, followings are the reasons of new pricing. Q: Will RVsitebuilder licenses I currently have change to 15USD for its renewal? A: No, all licenses purchased before 7 February 2019 including your current ones will get the same prices with renewal. That means, even though the renewal is passed February 2019, you will pay the same price as you purchased. Q: Who can install and update version of RVsitebuilder 7? A: RVsitebuilder 7 can either be installed by server admin who can access to server by root privilege or on domain by User with our web installer guide.To update versions from RVsitebuilder 7.0 to higher, user can do it directly from their individual website admin area. So the bug fixed is no needed to wait! Q: If I have to migrate server, how can I install both versions of RVsitebuilder (version 6 and version 7) and migrate the RVsitebuilder license so that we retain our old price? A: You can transfer RVsitebuilder license by this guide. Once the license transferred, you will still have 15-day licensed for the old IP for migration period.About the installation, if the new server is running on cPanel you can install both RVsitebuilder 7 and RVsitebuilder 6.If the new server is running on other control panel system or NON-control panel system, you can install only RVsitebuilder 7 by Web Installer. Q: If I migrated server, what do I need to do in order for the actual sites built on the old server to work? A: If the new server is running on cPanel, you can use this guide for restoring the transferred projects.If the new server, is NOT running on cPanel , RVsitebuilder 6 will NOT BE ABLE to work, but only RVsitebuilder 7.For websites created with RVsitebuilder version 7:1. (Before migration) Ask your users to set website admin credential to login to their website by domainname.com/admin/login. You can see this guide.2. After the migration is complete, you will see the RVsitebuilder folder in /home/{user}/rvsitebuildercms3. Users can login to their websites by credential setup in number 1. Or forgot password if some of them did't set admin credential.For websites created with RVsitebuilder 6, this might be the good chance to ask your users start new websites with RVsitebuilder 7 as it's more better and functional. It would take time to start all over again as it has to do manually by copying all content and redesigning the entire website, but it's worth it.If the new server is running DirectAdmin control panel, RVsitebuilder 6 will BE ABLE to work. Just do the same way as transferring between cPanel servers but running installation for DirectAdmin from this guide.But we would recommend to have your users to recreate their websites with RVsitebuilder 7 as it's much better and less problems compare to RVsitebuilder 6 on directadmin.For website created with RVsitebuilder 7, you can just do the same way as the server which is NOT running on cPanel above. Q: If I need to provide RVsitebuilder version 7, do I need to uninstall/remove RVsitebuilder version 6? A: No need to remove RVsitebuilder version 6. Once a server got RVsitebuilder upgraded from version 6 to 7, it will have RVsitebuilder two versions to access. Projects from version 6 will stay to continue editing and creating new ones, and will be able to use only the features in its original version. RVsitebuilder 7 will be another app you can access to create new projects. You will see 2 versions on them on cPanel.
Website Admin Frequently Asked Questions
Q: Why I cannot find my current website projects in RVsitebuilder 7? A: RVsitebuilder 6 and 7 are different platforms that you can see they are separated icons on control panel. If your website was built with RVsitebuilder 6, please access RVsitebuilder 6 to continue it (Guide to identify the version). If you cannot find the RVsitebuilder 6 icon to access. Please contact your host provider to install RVsitebuilder 6 for you by this guide (this will not charge them price). Q: What will happen to my current website after updated a new version? A: Your website created with RVsitebuilder previous version (Version 6.4 and version 5) will be able to edit as usual in your control panel at the RVsitebuilder 6 icon (the green one). It can be edited, added pages, published and online normally. Q: Will RVsitebuilder current versions change to a new version automatically after upgraded? A: Once a server got RVsitebuilder upgraded from version 6 to 7, it will have RVsitebuilder two versions to access. Projects from version 6 will stay to continue editing and creating new ones, and will be able to use only the features in its original version. RVsitebuilder 7 will be another app you can access to create new projects. See RVsitebuilder icons to access. Q: If my host provider upgraded RVsitebuilder to a new version, do I have to pay for the use of new version? A: Depends on your host provider package, but it's usually free of charge. You may contact them directly. Q: Can my website by RVsitebuilder 6 be migrated and continue in version 7? A: Unfortunately, can't do by automatic or a single button, but manually by technical. Guide here. Some design or content layout might be broken due to the different frameworks, some images and content might be moved its position that you have to redesign it again. Q: Can I move my project from RVsitebuilder an old version to a new version by myself? A: Yes, if your host provider provides RVsitebuilder the latest version for you. You can do it manually by opening an old version and a new version in two different browsers, then copy content and images from old to new page by page. See guide here. Q: I never used RVsitebuilder before, how can I use RVsitebuilder to build my website? A: You can simply contact your host provider to ask if they register RVsitebuilder to provide for you. If they already register with RVsitebuilder on the server (licensed), they can install it for you by this guide. If you're on your own private server, you can also purchase and install for your domain using our Web Installer. No root access is required for the first domain. As it is a server license, if you want to use it on a second domain, you need to access to the server as root and run license script then you can install it as many as domains under this server. Q: How can I update RVsitebuilder 7.1 to the latest RVsitebuilder 7 version? A: You can update to the new version by yourself from this guide. Q: I built my website with RVsitebuilder 7.1, by selecting a new template design from RVsitebuilder 7.2 and later updates, what effect to my current website project? A: In case you already finished your website, and you need to select a new template from RVsitebuilder 7.2 or later updates, please be noted that your website is safe to switch a template. All the content, configurations, and users will be kept. Things will be changed are images and text on Header Banner of EVERY page that you have to reinsert again. The content section designs will not change as the new template you select, it's to save the content. You can drag and drop the new content sections later.