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DirectAdmin cannot download .tar.gz file for RVsitebuilder Installation
on 2018-01-18 09:21:16
Posted in
Installation Troubleshooting
If you stuck at download rvsitebuilder.tar.gz error or download template error while installing RVsitebuilder in DirectAdmin. Please do the following solution. 1. Run following command: cd /usr/local/directadminchmod 0755 /usr/local/directadmin/directadmin./directadmin p * One long line command2. nano -w /etc/mime.types 3. Add mime-type in this file: /etc/mime.types By the following value: application/x-gzip 4. Restart directadmin service directadmin restart 5. Back to DirectAdmin Admin -> RVsitebuilder Installer , to complete RVsitebuilder installation. Reference: http://forum.directadmin.com/showthread.php?t=42234http://forum.directadmin.com/showthread.php?t=36103
First setup RVsitebuilder got SSL license error
on 2018-01-18 09:21:13
Posted in
Installation Troubleshooting
Once you finished running RVsitebuilder installation in SSH, and access to WHM -> RVglobalsoft Manager -> RVsitebuilder to Setup, but you got the following error. License Information Validating license for IP xxx.xx.xx.xxx Used SSL connecyion validate license for IP xxx.xx.xx.xxx You can run the following commands to fix the error: 1. cpan install -f "Net::SSLeay" 2. /scripts/perlinstaller LWP::UserAgent 3. /scripts/perlinstaller LWP::Protocol::https 4. /scripts/perlinstaller LWP::Protocol::http If your server is a DirectAdmin server (Or in case on cPanel server, but doing above doesn’t help), please do the following after finished above. 5. type cpan in cpan prompt and install module name cpan> install Net::SSLeay After that, run install RVsitebuilder again. (*a one lone line command) cd /usr/src; rm -fv rvskininstall.sh; wget http://download.rvglobalsoft.com/rvskininstall.sh; chmod +x rvskininstall.sh; ./rvskininstall.sh
First setup RVsitebuilder in WHM error "require backup native database before convert database to UTF-8"
on 2018-01-18 09:21:09
Posted in
Installation Troubleshooting
Once you finished running RVsitebuilder installation in SSH, and access to WHM -> RVglobalsoft Manager -> RVsitebuilder to Setup, but you got the following error. The RVsiteBuilder require backup native database before convert database to UTF-8, but it cannot process in browser mode. Please run the installer on SSH as root: Run"perl/usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi". Please run the following command to fix the error: perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi Then the server will be asked if it needs to backup UTF. Press “Yes”. After that, If it still doesn't work, please try the solution for MySQL strict mode function You can fix it by this guide MySQL strict mode function turned “On”. If doing above still doesn't fix the error. Please do this. 1. SSH root and open file nano -w /var/cpanel/rvglobalsoft/rvsitebuilder/var/{ip_address}.conf.php 2. Edit $conf['db']['postConnect'] = ''; to $conf['db']['postConnect'] = 'SET NAMES utf8'; 3. Save. 4. Go to WHM -> RVsitebuilder Setup to complete Setup process again.
First setup RVsitebuilder in WHM stop at "Upgrade Pear RV/SeagullMod with file package.xml...please wait..."
on 2018-01-18 09:21:06
Posted in
Installation Troubleshooting
Once you finished running RVsitebuilder installation (V6) in SSH, and access to WHM -> RVglobalsoft Manager -> RVsitebuilder to Setup, but you got the following error. Your problem may have the problem on pear package, on the disable_functions So, please try the following solution. 1. Edit dit file /usr/local/lib/php.ini by removing PHP function popen, ini_set Then the server will be able to be installed pear package and setup successful. 2. Setup pear again 3. Restart apache 4. Install RVSB again.https://rvsitebuilder.com/v6/installation/
How can I get rid of a license error "the license file /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilder.lic has expired."?
on 2018-01-18 09:21:00
Posted in
Installation Troubleshooting
Permission of file /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilder.lic is not correct. It should be 0464. There are two resolutions.1. Update RVsitebuilder to the latest version, it'll no longer appear the error.2. If the error keep appearing, please run the command below. For cPanel >= 11.26/usr/local/cpanel/3rdparty/php/53/bin/php -d disable_functions="" -d register_globals="Off" -d suhosin.executor.func.blacklist="" -d memory_limit=128M -d max_execution_time=3600 -d safe_mode=0 /var/cpanel/rvglobalsoft/rvsitebuilder/updatelicense.php For cPanel < 11.26php -d disable_functions="" -d register_globals="Off" -d suhosin.executor.func.blacklist="" -d memory_limit=128M -d max_execution_time=3600 -d safe_mode=0 /var/cpanel/rvglobalsoft/rvsitebuilder/updatelicense.php
I got the error 'Cannot find pear on this server'. How to fix it?
on 2018-01-18 09:20:42
Posted in
Installation Troubleshooting
The server has not been set to compile php with pear. You need to recompile it. You can test if pear is available on your server by running 'which pear'. If it is available it will show the pear path. [root@server ~]# which pear/usr/bin/pear If not, it will show nothing or display the error. For cPanel server:Please go to root WHM -> Software -> EasyApache (Apache Update). And recompile your apache+php, make sure Pear is enabled while configuring PHP options.
I upgraded MySQL and got internal server error when accessing to RVsitebuilder. How can I fix it?
on 2018-01-18 09:20:39
Posted in
Installation Troubleshooting
Please SSH access as root and run below command. perl /var/cpanel/rvglobalsoft/rvsitebuilder/panelmenus/cpanel/scripts/autofixphpini.pl
Installation process hang, very slow, download package invalid
on 2018-01-18 09:20:29
Posted in
Installation Troubleshooting
There are some reasons for this error.• Your network is too slow.• Your server or network automatically kills the process while it downloading the file.• Your server or network reduces the bandwidth when it downloads a large file. Please SSH to your server as a root and try this command to check your download speed. wget http://download.rvglobalsoft.com/download.php/download/rvsitebuilder-library/file/rvslibrarypro_001.tar.bz2 If you can download it, please try to install RVsitebuilder again. If you cannot download it, you need to contact your ISP to check the download bandwidth. If still not work, please try it manual by following this link. If finally the methods above don't help, please submit support ticket to us.
My /usr is using 98%, is it possible to install in another partition?
on 2018-01-18 09:20:20
Posted in
Installation Troubleshooting
----------------For cPanel----------------/usr is required for installer to download, extract files, and then move them to /var/cpanel/rvglobalsoft/rvsitebuilder (for cPanel server). You need to have at least 2.0 GB space available. If /usr is running out of space, you can solve it by creating symbolic link from /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller to other partition.Let's say you want to move rvsitebuilderinstaller files to /home. You need SSH to the server as root and run these commands. cd /usr/local/cpanel/whostmgr/docroot/cgi/mv rvsitebuilderinstaller /home/ It will take 10 - 30 minutes depend on your server performance. Please wait and don't stop it while moving files. After successfully move files, run this command. cd /usr/local/cpanel/whostmgr/docroot/cgi/ln -s /home/rvsitebuilderinstaller /usr is also required to install RVsitebuilder PEAR library. You still need to have at least 200 MB disk space. ------------------------For DirectAdmin------------------------RVsitebuilder will be installed on /usr/local/rvglobalsoft/rvsitebuilder. You need to have at least 2.0 GB space available. If /usr is running out of space, you can solve it by creating symbolic link from /usr/local/rvglobalsoft/rvsitebuilder to other partition. Let's say you want to move RVsitebuilder files to /home. You need SSH to the server as root and run these commands. cd /usr/local/rvglobalsoftmv rvsitebuilder /home/ It will take 10 - 30 minutes depend on your server performance. Please wait and don't stop it while moving files. After successfully move files, run this command. cd /usr/local/rvglobalsoftln -s /home/rvsitebuilde
MySQL strict mode function, breaks RVsitebuilder program
on 2018-01-18 09:20:10
Posted in
Installation Troubleshooting
Once you run RVsitebuilder installation completely, but the RVsitebuilder setup puts the following error.ErrorMESSAGE: MDB2 Error: no such fieldTYPE: PEARDEBUG INFO: _doQuery: [Error message: Could not execute statement] [Last executed query: SELECT charset_id FROM rvs_usr WHERE rvs_usr_id = '56adab617be6e653284799feff39b78a' ] [Native code: 1054] [Native message: Unknown column 'charset_id' in 'field list'] CODE: -19RVsitebuilder doesn't support MySQL Strict Mode On, and your server has MySQL Strict Mode "On". Please disable MySQL Strict Mode by the following solution.1. You can check by run the following command.[root@system ~]# mysqlmysql> SELECT @@GLOBAL.sql_mode;+--------------------------------------------+| @@GLOBAL.sql_mode |+--------------------------------------------+| STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION |+--------------------------------------------+Output For MySQL 8.xmysql> SELECT @@GLOBAL.sql_mode;+-----------------------------------------------------------------------------------------------------------------------+| @@GLOBAL.sql_mode |+-----------------------------------------------------------------------------------------------------------------------+| ONLY_FULL_GROUP_BY,STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION |+-----------------------------------------------------------------------------------------------------------------------+2. Run the following command to disable MySQL strict mode please edit file my.cnf.mysql> exit[root@system ~]# nano -w /etc/my.cnf[mysqld]sql_mode = "NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION"For MySQL 8.x[mysqld]sql_mode = "NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION" Ctrl + O + Enter (for save file)Ctrl + X (exit editor) 4. restart MySQL service[root@system ~]# /scripts/restartsrv_mysql3. You can check by run the following command again.mysql> SELECT @@GLOBAL.sql_mode;+--------------------------------------------+| @@GLOBAL.sql_mode |+--------------------------------------------+| NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION |+--------------------------------------------+ Output For MySQL 8.xmysql> SELECT @@GLOBAL.sql_mode;+--------------------------------------------------------------------------------+| @@GLOBAL.sql_mode |+--------------------------------------------------------------------------------+| NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION |+--------------------------------------------------------------------------------+Reference: http://serverfault.com/questions/485091/mysql-strict-mode-stuck-on *4. Drop all tables (!! For first install RVsitebuilder only, after finished 3 above, please continue here)Go to WHM -> MySQL Service -> phpMyAdmin -> select database ,and click all table to drop 5. Go back to RVglobalsoft Manager -> RVsitebuilder Manager to setup again. ====================================
PEAR installation problem
on 2018-01-18 09:20:05
Posted in
Installation Troubleshooting
You should not get this problem at all. If you got the "Cannot find pear on this server", please follow instruction here. 1. Locate php_bin [root@local ~]# /usr/local/bin/pear config-get php_binusr/local/bin/php 2. Locate php_dir [root@local ~]# /usr/local/bin/pear config-get php_dir/usr/local/lib/php 3. Replace @PHP-BIN@ on the below commands with the result of 1. and @PHP-DIR@ with the result of 2. and run these commands. @PHP-BIN@ -C -q -d disable_functions='' -d suhosin.executor.func.blacklist='' -d memory_limit=128M -d max_execution_time=3600 -d include_path=@PHP-DIR@ -d output_buffering=1 -d variables_order=EGPCS -d open_basedir= -d safe_mode=0 -d register_argc_argv=On -d auto_prepend_file= -d auto_append_file= @PHP-DIR@/pearcmd.php install -f /var/cpanel/rvglobalsoft/rvsitebuilder/scripts/RVSeagullMod-1.0.1.tgz @PHP-BIN@ -C -q -d disable_functions='' -d suhosin.executor.func.blacklist='' -d memory_limit=128M -d max_execution_time=3600 -d include_path=@PHP-DIR@ -d output_buffering=1 -d variables_order=EGPCS -d open_basedir= -d safe_mode=0 -d register_argc_argv=On -d auto_prepend_file= -d auto_append_file= @PHP-DIR@/pearcmd.php upgrade -f /var/cpanel/rvglobalsoft/rvsitebuilder/scripts/RVSeagullMod-1.0.1.tgz Watch the result of the command whether success or fail. If you run into the problem, please submit support ticket including root access.
Recieved message /usr/bin/which: no chflags in (/usr/bin:/bin) when cron finished update
on 2018-01-18 09:20:01
Posted in
Installation Troubleshooting
----------------For cPanel----------------Please SSH to your server and run following command. touch /usr/bin/chflags; chmod 755 /usr/bin/chflags;rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilderversion.txtperl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgirm -f /usr/bin/chflags ------------------------For DirectAdmin------------------------Please SSH to your server and run following command. touch /usr/bin/chflags; chmod 755 /usr/bin/chflags;rm -f /usr/local/rvglobalsoft/rvsitebuilder/rvsitebuilderversion.txtperl /usr/local/rvglobalsoft/rvsitebuilderinstaller/autoinstaller.cgirm -f /usr/bin/chflags
Validating license for my IP failed in the installation process
on 2018-01-18 09:19:35
Posted in
Installation Troubleshooting
The problem might be on the ethernet device setting is incorrect. You can check it in WHM -> Basic cPanel & WHM Setup -> Basic Config -> “The ethernet device onto which new IP addresses are added. Devices detected with at least one IP are listed in the drop-down, or you may specify another device.” Correct the device name and IP here to be matched with the IP in SSH. You can check the IP by SSH with the following command: ifconfig If shell displays:eth0 Link encap:Ethernetinet addr:111.222.222.111 In WHM should be:ethernet device = eth0IP = 111.222.222.111 Then you can check if the IP is matched by:curl http://myip.cpanel.net/v1.0/ After correct this. You can run setup RV product again.
5.2.13 Website Publish error : Fatal error: Cannot make non static method SGL_FrontController: ...
on 2018-01-18 09:14:56
Posted in
Installation Troubleshooting
After cPanel version 11.42 released with PHP 5.4, the seagull mode needs to be updated to be work stable with PHP 5.4 also.So, after run update RVsitebuilder to latest version (5.2.13) to support PHP 5.4, some servers need to run update seagullmode also with the following command. perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi --force=rvseagullmod Then run update RVsitebuilder again.perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi --force=rvsitebuilder After that, republish the website, the error will be gone. ** Since 2023: cPanel Version 112 released, the seagull mode needs to be updated to be work stable with PHP 5.6+ also.
Found issue on using RVsitebuilder in DirectAdmin
on 2018-01-18 09:14:35
Posted in
Installation Troubleshooting
Please increase the value of numservers from 5 to 15 in /usr/local/directadmin/conf/directadmin.conf
Is RVsitebuilder 5.2.11 working table with PHP 5.2?
on 2018-01-18 09:14:30
Posted in
Installation Troubleshooting
Since RVsitebuilder is developed to be stable with cPanel 11.42 and PHP 5.4. It now has the problem on the server which is running with PHP 5.2. We are working on the solution of RVsitebuilder 5.2.11. To fix the problem temporary, if your server is running wth PHP 5.2:1. Downgrade RVsitebuilder by running the command:perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi --rollback=5.2.10 2. Update cPanel in your server to 11.42, this will force to get PHP 5.4 automatically.
Publish error Fatal error: Cannot make non static ....../rvsStaticWeb.php on line 39
on 2018-01-18 09:14:18
Posted in
Installation Troubleshooting
The server which has 1H Software installed will not be able to run command wget RVsitebuilder. The website publish with Component based on Database will turn an error: “Fatal error: Cannot make non static method SGL_FrontController::run() static in class RVSWebInit in /home/husnes/public_html/rvtest/rvsStaticWeb.php on line 39” The solution for the problem of 1Hv with RVSeagullmod installation is the following. 1. Update PHP to PHP 5.3 or PHP 5.4login cPanel > PHP Version Manager > folder rvtest change to PHP 5.3/PHP 5.4 2.The server could not copy file RVSeagullMod-1.0.1.tgz to install. Please download file manually as the following command. And install it. cd /home/{username}/public_htmlmkdir rvtestcd /home/{username}/public_html/rvtestcp -a /var/cpanel/rvglobalsoft/rvsitebuilder/scripts/RVSeagullMod-1.0.1.tgz ./chroot /var/suexec/baseos/mkdir /chroot/rvmodulecd /chroot/rvmodulewget {domainname}/rvtest/RVSeagullMod-1.0.1.tgz/usr/local/php53/bin/pear install -f RVSeagullMod-1.0.1.tgzrm -f RVSeagullMod-1.0.1.tgzexit chroot /root/baseos/mkdir /chroot/rvmodulecd /chroot/rvmodulewget {domainname}/rvtest/RVSeagullMod-1.0.1.tgz/usr/local/php53/bin/pear install -f RVSeagullMod-1.0.1.tgzrm -f RVSeagullMod-1.0.1.tgzexit cd /home/{username}/public_html/rvtestrm -f RVSeagullMod-1.0.1.tgz Reference: http://docs.1h.com/Pear_Modules_Installation
RVsitebuilder displays a blank page for users
on 2018-01-18 09:14:10
Posted in
Installation Troubleshooting
If it's first loaded as detecting for seconds, but finally returned a blank page. Please try to remove the cache files using command below. 1. For all users in a server:rm -rf /home/*/.rvsitebuilder/cacherm -rf /home/*/.rvsitebuilder/tmp 2. For the individual user:rm -rf /home/{user}/.rvsitebuilder/cacherm -rf /home/{user}/.rvsitebuilder/tmp And access to the RVsitebuilder again.
RVsitebuilder doesn’t display on RVskin and X3 themes, but on X-Theme only
on 2018-01-18 09:14:05
Posted in
Installation Troubleshooting
==================================In case your server has been installed RVskin==================================Please update RVSkin by going to WHM -> RVGlobalsoft Manager -> RVskin Manager -> Update. After that, please check the icon of RVsitebuilder again. In case icon of RVsitebuilder still doesn’t display, please run as following commands: rm -f /usr/local/cpanel/Cpanel/rvversionperl /root/rvadmin/auto_rvskin.pl Then check the icon again. If you still cannot see icon showing, please submit support ticket with your login information to SSH and WHM on your server. =====================================In case your server has not been installed RVskin=====================================Please SSH to the server as root and run following command. rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/INSTALL_COMPLETE.phprm -f /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilderversion.txtperl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi Then check the icon again. If you still cannot see icon showing, please submit support ticket with your login information to SSH and WHM on your server.
RVsitebuilder Installation in WHM shows MDB2 Error
on 2018-01-18 09:14:01
Posted in
Installation Troubleshooting
This case is due to the database connection is time out. Please ask your host provider to edit file: /etc/my.cnf By changing wait_timeout=xxxconnect_timeout=xxx To wait_timeout=200connect_timeout=200 And restart mysql with command: /etc/rc.d/init.d/mysql restart If doesn’t help, just try to increase those values until it’s enough.