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Email content from Email Template is aligned too left
on 2020-03-30 08:03:26
Posted in
Email Setup Troubleshooting
If you found content alignment in some Email Template designs is too left, you can change it in Config -> Manage -> Cache -> View cache: enable .
No "Preview" function for Email Template
on 2020-03-30 07:07:32
Posted in
Email Setup Troubleshooting
Email Template you're editing is the master template of all emails related that you can see its design while setting. If you want to see how it goes, please go to Online Form or System pages you set this Email Template for, and Preview or Test Sending from there.
Emails System Going To Recipient's Junk? 3 Tips to Stop It
on 2019-05-24 04:08:42
Posted in
Email Setup Troubleshooting
When your visitor submits the form or registers on your website, it will have an email sent directly to all visitors/members. But some of an email go to recipient's junk box. To prevent this issue, please inform your hosting provider to check with the following list. 1. Changing Mail Server to SMTP (Simple Mail Transfer Protocol) The default setting is sendmail which is not reliable, we suggest to use an SMTP instead. 2. Checking SPF (Sender Policy Framework) and DKIM (Domain Keys Identified Mail) Record SPF allows the receiving mail server to check during mail delivery that a mail claiming to come from a specific domain is submitted by an IP address authorized by that domain's administrators. The list of authorized sending hosts and IP addresses for a domain is published in the DNS records for that domain. DKIM (Domain Keys Identified Mail) is a method to validate the authenticity of email messages. When each email is sent, it is signed using a private key and then validated on the receiving mail server (or ISP) using a public key that is in DNS. 3. Checking PTR (POINTER) Record PTR records provide trust that the given hostname or a domain are connected to the IP address. The PTR records are must-have for outgoing mail servers because most of the mail providers reject or mark as spam messages received by mail servers without valid reverse DNS configuration (missing PTR or mismatch A record for the hostname).
Images are not display on my website
on 2020-10-15 10:11:25
Posted in
Website Troubleshooting
Problem The images are uploaded properly when you edit content but cannot display on your website when opening without secured connection (https://). CauseSince RVsitebuilder 7.3.7 released, it improved security by supporting secure session for domain name with https:// by default.Domain name without security (https://, SSL Certificate) could display images as broken. SolutionA. If your domain name has SSL certificate installedPlease check SSL Certificate if it's working properly. And make sure to login to control panel with secure port (https://domainname.com:2083) when editing website on RVsitebuilder 7.B. If your domain name doesn't have SSL Certificate installedYou can disable our secure function by the following guide.Please be noted that browsers will always support secured websites. You may consider make your website become secured for more business effective.Disable secure function.1. Login to control panel , go to File Manager 2. At /home/{user}/rvsitebuildercms/{domainname}/.env (where to find .env) 3. When opening the .env file, find"SESSION_SECURE_COOKIE=true"4. Change it to "SESSION_SECURE_COOKIE=false"5. Save.
Website favicon is not showing on iOS mobiles
on 2020-03-30 06:30:30
Posted in
Website Troubleshooting
Once you inserted favicon but can't see it on your website opened on iOS mobiles. You can fix it by yourself as following solution. The favicon will show on android mobiles as default, but if you're using iPhone please set it to display favicon as in this guide: http://osxdaily.com/2019/01/28/how-show-website-favicons-safari-ios/ On the iPad, the favicon will be showing properly. On iPhone, it will not appear on page opening as it's too narrow page space, but it will show on tabs.
Website logo is not showing on Mobile
on 2020-03-30 06:43:16
Posted in
Website Troubleshooting
After inserting a logo image it may not be showing on your website due to the browser catche. You can fix it by clearing your browser's with Ctrl+F5 or following this guide
I got "Warning your password has expired." when going to edit website
on 2022-01-20 03:22:50
Posted in
Website Troubleshooting
Problem: "Edit site" shows this warning.Solution:1. Change your password. (Recommended)2.If you don't want to change your password, you can stop the warning in .env file.1) Go to Control Panel -> File Manager by the following path./home/{user_account}/rvsitebuildercms/{your_domain_name}/.env2) File this line: PASSWORD_EXPIRES_DAYS=120 Change 120 days to false:PASSWORD_EXPIRES_DAYS=false3) Save file .env and go to edit site again.
Make website to be able to be called with www on browser
on 2019-11-26 10:24:18
Posted in
Website Troubleshooting
You can set redirect manually by the following guide. Sorry for the inconvenience. Make website being called without www, and set the one with www to redirect here. 1.Go to cPanel -> File Manager -> DOMAINS -> Redirects. Or in .htaccess file at /home/{user_name}/public_html/.htaccess 2. Add rule: RewriteEngine on RewriteCond %{HTTP_HOST} ^www\.yourdomain\.com [NC] RewriteRule ^(.*)$ https://yourdomain\.com/$1 [L,R=301,NC] Make your website being called www on browser. You can ask your host provider to set symlink for you by the following guide. 1. Make sure youhave a website created with RVsitebuilder 7 already. 2. (Your provider) Set symlink cd/home/{user-name}/rvsitebuildercmsln -s domain.com www.domain.com 3. Edit .env file/home/{user-name}/rvsitebuildercms/domain.com/.env (where to find .env) APP_URL=https://www.domain.com
Why My Business Isn’t Showing on Google Maps
on 2019-10-01 11:13:09
Posted in
Website Troubleshooting
Please see the possible cases below, and follow the solution case by case. 1: Your Google My Business Listing Is not verified. Make sure your business information is accurate and that only you, the business owner or manager, has access to it by verifying your business. Most local businesses verify by mail. Some businesses, like service area businesses, have other verification options, like verification by email, phone, or Search Console. See the guide here. 2. You recently added or edited your business information. Our search results are based on algorithms that take a wide range of factors into account. When you make changes to your business information, it may shift that balance a bit. Your changes may take up to 3 days to appear. You should still be able to find your business after making edits by searching for it by name on Google Maps. 3. Your business information doesn’t comply with Google's recommendation. Following these guidelines helps avoid common problems, including changes to your information, or, in some cases, removal of your business information from Google.
Website error Not found RVSiteBuilder CMS App in .:/opt/alt/php73/usr/share/pear and Redirect non-www
on 2019-08-30 03:35:11
Posted in
Website Troubleshooting
Error: Not found RVSiteBuilder CMS App in .:/opt/alt/php73/usr/share/pearPlease contact your provider with info:1. RVSitebuilder CMS App have not install.2. Not found vendor path.3. Your PHP version not compatible, Our system require PHP 7.3+ Reason: To publish website to a domain without www it will not mean to be effect to the one with www, but you can fix it in your control panel. Solution: To make your website to be called both with and without www, you can set a redirect from the other to the main one in cpanel. In .htaccess Go to cPanel -> File Manager At /home/{user_name}/public_html/.htaccess Insert above #Start Rvsitebuilder7 htaccess Note: Replace “yourDomainName” with your actual domain nameWhat to insert:1) Website case ssl with https:// #Redirect domain to use HTTPSRewriteEngine OnRewriteCond %{SERVER_PORT} 80 [OR]RewriteCond %{HTTP_HOST} ^www\.yourDomainName\.com [NC]RewriteRule ^(.*)$ https://yourDomainName\.com/$1 [R=301,L] 2) Website case non-ssl with http:// #Redirect domain to use HTTP RewriteEngine OnRewriteCond %{SERVER_PORT} 80 [OR]RewriteCond %{HTTP_HOST} ^www\.yourDomainName\.com [NC]RewriteRule ^(.*)$ http://yourDomainName\.com/$1 [R=301,L]
Google Login on My website is giving error when visitors try to login.
on 2019-03-06 10:57:04
Posted in
Website Troubleshooting
Google rule ID must be allowed in ModSecurity. The login error will be logged in apache error log that your host provider can find as the following result. [Wed Mar 06 03:26:38.152664 2019] [:error] [pid 56116:tid 139954915079936] [client xxx.xx.xx.xxx:53282] [client xxx.xx.xx.xxx ModSecurity: Access denied with code 403 (phase 2). Matched phrase "/configuration.php" at ARGS:albumid. [file "/etc/apache2/conf.d/modsec_vendor_configs/comodo_apache/08_Global_Other.conf"] [line "57"] [id "210580"] [rev "2"] [msg "COMODO WAF: OS File Access Attempt||blog.domainname.com|F|2"] [data "Matched Data: /configuration.php found within ARGS:albumid: ../../configuration.php"] [severity "CRITICAL"] [tag "CWAF"] [tag "Other"] [hostname "blog.domainname.com"] [uri "/index.php"] [unique_id "XH7bfqDDIEUYuMZ6YnW25gAAAMg"] Please ask your host provider to allow rule_id as showing in red number, 210580 for example.
Redirect domain from www or http to https with .htaccess file
on 2019-02-22 04:00:30
Posted in
Website Troubleshooting
Hi,If you just created your .htaccess file, use the following code to set up the URL redirect to the HTTPS version of your website: RewriteEngine OnRewriteCond %{SERVER_PORT} 80 [OR]RewriteCond %{HTTP_HOST} ^www\.yourDomainName\.com [NC]RewriteRule ^(.*)$ https://yourDomainName\.com/$1 [R=301,L]If your .htaccess file already exists in your hosting account, do not duplicate ReWriteEngine On. Insert the lines that begin with ReWriteCond and RewriteRule directly after the already existing ReWriteEngine On.You may also check the Redirect feature on their cPanel account too. If it already set the redirect and you add a rewrite rule on their .htaccess file, it will overlap to each other. Sorry for the inconvenience.
Make a test website on RVsitebuilder 7 without ruinning your current website
on 2019-02-21 06:26:55
Posted in
Website Troubleshooting
Our development team is working on the new feature to allow publish website to subfolder such as mycutedomainname.com/coolrvsitebuilder7 . But for the time being, you can do one in following tricks for building a test website. 1. Use a sub domain (such as test.domainname.com)You can create a sub domain, or ask your hosting provider to create it for you for testing purpose. Once you finish and see how the website will be, you can change it to real domain name later.2. Set as a Draft page in the real online websiteIf in case in a current online website, you can use Draft function. Here's the guide: https://support.rvglobalsoft.com/hc/en-us/articles/360018523874-Still-not-ready-to-publish-a-website-Just-set-it-as-a-Draft-no-one-can-see-it-This way, you will have to create a website admin credential and send to your client to login to website admin area to see this Draft page in editor. (Because draft will not be either published or seen anywhere.)3. Set Visibility to a sample page, in the real online websiteSet page visibility and create a user role for your user to open the page and login by credential you provided. (Member Area)Here's to use page visibility function : https://support.rvglobalsoft.com/hc/en-us/articles/360012548173-Membership-site-making-more-value-for-your-websiteHere's to set user role, that you can also define your user as admin for website editor access for Draft page access in number 2: https://support.rvglobalsoft.com/hc/en-us/articles/360017896773-Assigning-role-and-grouping-your-visitors-for-more-privilege-
V5 on DirectAdmin (6.4.39) publish error Network connection Error(0: error), please try again.
on 2020-02-20 10:20:00
Posted in
Troubleshooting
publish step error Network connection Error(0: error), please try again. Contact host provider to create following file For DirectAdmin touch /usr/local/rvglobalsoft/rvsitebuilder/var/skip_validate_domain For cPanel touch /var/cpanel/rvglobalsoft/rvsitebuilder/var/skip_validate_domain And publish again,
Click edit page on Step 3 never ends loading, no tool appears.
on 2020-02-20 10:14:35
Posted in
Troubleshooting
The page editor is loading endlessly when you click edit page in Step3. The problem could happen when the max execution tome and memory limit are low. You can update these values in cPanel -> PHP Select Version -> PHP Selector | Options, and change: max_execution_time = 360memory_limit = 512M Change to higher is the error still persists. If you cannot see these features on your control panel, please contact your host provider to update it for you.
Guestbook signup error php5.6 (Website created with RVsitebuilder 5)
on 2022-03-25 04:57:11
Posted in
Troubleshooting
Problem: Cannot open sign guestbook. To check Problem/Error: You can check the error_log in cPanel -> File Manager:/home/{domain-name}/public_html/error_log It will show error: PHP Parse error: syntax error, unexpected 'new' (T_NEW) in /opt/cpanel/ea-php73/root/usr/share/pear/HTML/QuickForm.php on line 601 Solution:Change PHP version your domain to PHP 5.6cPanel -> MultiPHP Manager -> Set PHP Version per Domain and "Apply" Result of your Guestbook now.ShowSign
RVSitebuilder 5.4 Release Notes
on 2018-02-21 09:12:44
Posted in
Creating Website
Highlight Features: 1. New WYSIWYG Editor (New UI) A.The new created project in RVSitebuilder 5.4 will be promptly having New WYSIWYG.B.The existing or the old projects from RVSitebuilder 5.2, will be staying with the old WYSIWYG even after upgraded RVSitebuilder to 5.4 already.*To get New WYSIWYG for the existing project:a. Mobile Responsive Template:: Just simply change template in Step 1.b. Normal Template:: Must create a new entire project. 2. New Mobile Responsive Template more than 600+ templates. Minor Changes: New created project will get Mobile Responsive Template by default, no more Normal Template to select. Deprecated Features: 1.No more Normal (non-responsive) Template2.No more online counter in RVSitebuilder 5.43.No more online flash4.Import Template system will not be available to upload Normal Template, but Mobile Responsive Template only. For both Admin and User.5.Import Template system will no longer support for Admin(WHM) area: a.Cannot import child templateb.Cannot edit pre-installed template
Add Custom Font
on 2018-01-18 09:19:08
Posted in
Creating Website
You can add the font style from your computer in order to use in your website. NOTE: The added fonts will only display on computers that have it installed. In Step 2 -> Content -> Add New Font The Add new font window appears. Copy the name of font style you like, from MSWord in your computer. Back to Add font style window 1) Paste the font style in the field. 2) Hit “+” symbol to add the font. 3) The added font appears. The added font is now available to be selected in In Step 2 -> Content You can select the added font, and see preview on the right hand. And don’t forget to press “Update Template” to save the settings. Everything you did in Step 2 , please don't forget to save by "Update Template" button at the top of step2.
Add Google Maps with Widget feature in RVsitebuilder
on 2018-01-18 09:19:04
Posted in
Creating Website
RVsitebuilder does support Google Maps since version 5.4.12. If your RVsitebuilder version is 5.4.12 or higher, then you can add Google Maps in the more easier way as following. 1. Once get in a page editor (WYSIWYG): 1.1 Place mouse on the position you want to place the Google Map 1.2 Visit “Widget” feature 1.3 Down to “Google” and select “Google Maps” ** Once selected “Google Maps”, your browser MIGHT TAKE NO ACTION, as because the browser was set to block the pop-up. This case you may look on the URL bar and click on the Pop-up blocked. And select to allow it in order to continue setting your Google Map. 2. RVsitebuilder Google Maps will require you to login to your google mail. Please feel free to login andACCEPT our RVsitebuilder app to “View and manage your Google Maps Coordinate jobs”. 3. The Google Maps detail appears. Please insert your place and set the size of the Google Maps in your page here. And hit “Insert”. 4. The Google Maps will promptly show in your page. Don’t forget to press Save. 5. Done! Publish your website to see it!
Add your image(s) for website banner
on 2018-01-18 09:18:50
Posted in
Creating Website
Your Own Header Banner in Step 2 Every template will have a current header banner image itself, but you can remove the current, add your own, make banner slideshow. At Step 2, find “Header Banner”, and click “+ Add Image”. Simply click “Add Image”, the upload window will promptly appears to add your own banner image. You can add more than one image in order to make your header banner a slideshow. “Browse” your own image from computer or choose one from the “Image Library”, and use drag-and-drop tool to crop the size as you want. Everything you did in Step 2 , please don't forget to save by "Update Template" button at the top of step2. Got it! Remove Banner Image You can remove image(s) on from your Banner in Step 2 as well. 1. Go to Step 2 2. On Header part, Slide Banner , click Delete icon 3. Click Update Template to save it.