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Create site error Prepare installer

on 30 Oct 2025 09:03 
Posted in Install & Create Site Troubleshooting

An error occurs when create a new site in RVsitebuilder 7. Error- Prepare Installer : OK   Possible reasonSome configuration on your account may not follow the requirements.   SolutionMake account configurations to be matched with RVSitebuilder requirements: PHP version 7.3 - 7.4PHP extensions; 'mysqlnd','PDO','gd','curl','iconv','mbstring','zip','json','fileinfo','exif','bcmath','ctype','openssl','tokenizer','xml','pdo_mysql'. Once these configurations are matched, to create site will continue perfectly.   If the solution above doesn't fix. Please contact your host provider to check further on permission     /bin/wget 1. Check the error by:  tail -f /usr/local/cpanel/logs/error_log   2. If the user cannot execute wget file, it will return error: [2021-02-10 20:46:36 -0500] warn [Internal Warning while parsing ./frontend/paper_lantern/rvsitebuildercms/createsiteprocess/prepare_installer.html.tt 1074200] “/bin/wget” exists but is not executable; ignoring.at /usr/local/cpanel/Cpanel/FindBin.pm line 39.   Solution: Allow user to execute wget with : chmod +x /bin/wget  

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Create site error "Error encountered while running 'tar' command. gzip"

on 30 Oct 2025 09:03 
Posted in Install & Create Site Troubleshooting

The following error happens when creating website in RVsitebuilder 7.   Error  `````  Error encountered while running 'tar' command. gzip: stdin has more than one entry--rest ignored /bin/tar: Child returned status 2 /bin/tar: Error is not recoverable: exiting now  `````    Reason RVsitebuilder 7 plugin on this server is an outdated version (might be 7.0 that doesn't provide auto-update on RVsitebuilder plugin).   Solution Contact your host provider to run update RVsitebuilder 7 on this server with the following command.    cd /usr/src; rm -fv rvsitebuilder7install.sh; wget http://download.rvglobalsoft.com/rvsitebuilder7install.sh; chmod +x rvsitebuilder7install.sh; ./rvsitebuilder7install.sh    After that, try access to control panel to create website in RVSitebuilder 7. It should be working fine.    

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How to fix internal errors (400, 403,404,500,502,503,504 on creating site with RVsitebuilder 7

on 30 Oct 2025 09:03 
Posted in Install & Create Site Troubleshooting

If one of the following errors displays when you're trying to create site in RVsitebuilder 7, please contact your host provider to fix by case as the following guide.   4xx: Client Error   400: Bad Request - Possibly related to PHP error on some permission file is incorrect. You can contact your host provider to check: - The domain name is pointed directly to the host server - PHP 7.1 - dir and perm are all correct. - check apachelog and mod_sec logs for if there's some request was rejected, and fix them.   403: Forbidden - The destination file is restricted by permission. You can contact your host provider to check permission file, directory onwer, group.   404: Not Found  - The destination page is not found. You can contact your host provider to check if the DNS of the domain name is pointed directly to the host server directly. Or wait for the DNS update complete.   5xx: Server Error   500: Internal Server Error - There's some mis config internally in the server. You can contact your host provider to check apache log or dom log, and fix it.   502: Bad Gateway - The server responds incorrectly on Gateway or Proxy. You can contact your host provider to check and fix it.   503: Service Unavailable - The server is overloaded. You can contact your host provider to check and fix it.   504: Gateway Timeout - The server got no response from another server until timeout.  You can contact your host provider to check and fix it.   The error code 4xx and 5xx Can't resolve domain will be showing your domain name is not corrected with the current server IP.   What to do?   Error code 404 Can't resolve domain 1. Contact your Hosting Provider to check and fix your domain name to be corrected with Host name. 2. Access to RVsitebuilder to edit your website again.   Error code 403, 4xx, 5xx Can't resolve domain 1. You can check in cPanel -> File Manager /home//public_html a) Owner group of public_html and all directories and files MUST be : b) Permission of all directories under public_html MUST be 755. c) Permission of all files under public_html MUST be 644 d) public_html MUST have file name "domainready.png"   2. If you cannot check these values in number 1, or found some incorrect values, please contact your Host Provider to check and fix it for you. 3. Once fixed, access to RVsitebuilder to edit your website again.         ========================================

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Create site error "Error: Please allow extension : fileinfo"

on 30 Oct 2025 09:03 
Posted in Install & Create Site Troubleshooting

Problem When you create a website, it error. Error: Please allow extension : fileinfo Reason RVsitebuilder requires PHP extension "fileinfo" to enable but it's disabled for your domain name.   Solution Just simply enable PHP extension for alt-php (CloudLinux) 1. Login to your cPanel2. Go to PHP Selector | extensions feature (If this feature doesn't available on your cPanel account, please ask your hosting provider to enable this function)3. Select "fileinfo" extension4. Go back to RVsitebuilder 7 to create site again.

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