Blog list (0)
Page Issue
on 2019-07-18 07:12:54
Posted in
Content Editor Troubleshooting
Error: This page name is Forbidden If you insert a page name which contains the word "blog', 'admin', 'register', 'login', 'logout', 'cart', 'checkout', 'search', 'email' and found the error. The problem was with these all words are forbidden in RVsitebuilder due to it would be used backend.
Cannot Open the Editor
on 2019-06-06 09:35:53
Posted in
Content Editor Troubleshooting
If you are accessing RVsitebuilder to edit your project but unable to use an editor tool in the program, this case might be RVsitebuilder program doesn't download completely. We suggest refreshing your web browser by pressing CTRL + F5 on your keyboard. Or clearing your browser's cache and try to access RVsitebuilder once again.
Clearing Your Browser's Cache
on 2019-05-16 09:02:59
Posted in
Content Editor Troubleshooting
Your browser has a folder in which certain items that have been downloaded are stored for future use. Including all setting on RVsitebuilder program are saved or cached. Over time the actual data online can differ from what your browser has cached, possibly causing the issues. We recommend clearing your browser's cache periodically and whenever you get a website issue. To clear the browser's cache, follow the instructions below for the browser type 1. Close all current windows and tabs of your browser. 2. Open a new tab on your browser and make sure that RVsitebuilder is not open on any tabs or windows. 3. Press Ctrl + Shift + Del (press Cmd + Shift + Delete for Mac user) then click below for browser-specific instructions. Google Chrome Browser Firefox Browser
Create site error "Error: Please allow extension : 'mysqlnd','pdo','gd','curl','iconv', .......
on 2021-01-14 10:38:41
Posted in
Install & Create Site Troubleshooting
Problem When you create a website, it shows the following error. Error: Please allow extension : 'mysqlnd','pdo','gd','curl','iconv','mbstring','zip','fileinfo','exif','bcmath','ctype','openssl','tokenizer','xml','pdo_mysql' Reason RVsitebuilder requires these PHP functions to enable but some is disabled for your domain name. Solution Enable PHP extensions for ea-php (EasyApache4) For Hosting Provider 1. Log into WHM as root.2. Type ‘EasyApache‘ into the search field in the top left of WHM.3. Under the Software category, click on EasyApache 4.4. In the Currently Installed Packages section, click on the Customize button. 5. Click on the PHP Extensions option from the left.6. In the Search field, type to enter the extension name which you need to install.7. Click the toggle button(s) next to the PHP version(s) that you would like the PHP extension installed for. 8. Click the Review option from the left.9. Confirm the options you selected are listed under the “Please review the following list of packages you are about to install by provisioning this profile.” section. Then, click the Provision button.10. Once the installation is completed, you will receive a message: “The provision process is complete”. Click the Done button to finish.
Create site error "Error: Please set max_execution_time more than 90"
on 2021-01-14 10:15:52
Posted in
Install & Create Site Troubleshooting
Problem When you create a website, it error. Error: Please set max_execution_time more than 90 Reason RVsitebuilder requires maximum execution time more than 90 second while this value in your domain name is lower that the process stops functioning. Solution Increase the Maximum execution time for your domain name. 1. Login to your cPanel.2. Select MultiPHP INI Editor under a Software category.3. Select your domain name.4. Increase value of max_execution_time to be at least 90.
Create site error "Error: Please set memory_limit more than 64M."
on 2021-01-14 10:11:11
Posted in
Install & Create Site Troubleshooting
Problem When you create a website, it error. Error: Please set memory_limit more than 64M. Reason RVsitebuilder requires memory limit at 64MB in minimum while in your domain name it set with a less value. Solution Increase PHP memory limit (php.ini) for alt-php (CloudLinux) For your domain name 1. Login to your cPanel.2. Select MultiPHP INI Editor under a Software category.3. Select a location.4. Increase value on memory_limit more than 64M. For entire server 1 Log in to WHM.2. Go to Home->Software->MultiPHP INI Editor.3. Select PHP version.4. Increase value on memory_limit more than 64M.
Edit website returns Admin Login instead of content editor
on 2020-11-02 02:59:22
Posted in
Install & Create Site Troubleshooting
Problem When you access to RVsitebuilder 7 on control panel , click edit and see Admin Login form instead of content editor. Reason It will happen when opening website with non-secure connection (without https://) Since RVsitebuilder 7.3.7 released, it improved security by supporting secure session for domain name with https:// by default. Domain name without security (https://, SSL Certificate) will return error. Solution A. If your domain name has SSL certificate installed Please check SSL Certificate if it's working properly. And make sure to login to control panel with secure port (https://domainname.com:2083) when editing website on RVsitebuilder 7. B. If your domain name doesn't have SSL Certificate installed You can disable our secure function by the following guide. Please be noted that browsers will always support secured websites. You may consider make your website become secured for more business effective. Disable secure function. 1. Login to control panel , go to File Manager 2. At /home/{user}/rvsitebuildercms/{domainname}/.env (where to find .env) 3. When opening the .env file, find "SESSION_SECURE_COOKIE=true" 4. Change it to "SESSION_SECURE_COOKIE=false" 5. Save. 6. This will allow your website work properly on non-secure connecttion.
Create site error "Error: Please allow function : 'posix_getpwuid', 'getmyuid', 'fileowner', 'stat', 'file_put_contents', 'parse_ini_file'"
on 2021-01-14 10:43:20
Posted in
Install & Create Site Troubleshooting
Problem When you create a website, it error. Error: Please allow function : 'posix_getpwuid', 'getmyuid', 'fileowner', 'file_put_contents', 'parse_ini_file'. Reason RVsitebuilder requires these PHP functions to enable but some is disabled for your domain name. Solution Enable PHP function for ea-php (EasyApache4) Reconfiguration on cPanel/WHM 1 Log in to WHM2. Go to Home->Software->MultiPHP INI Editor.3. Choose the Editor Mode tab.4. From the drop-down list choose the PHP version.5 .In the configuration window that will be opened, search for “disable_functions”.6. Remove 'posix_getpwuid', 'getmyuid', 'fileowner', 'stat', 'file_put_contents', 'parse_ini_file' on "disable_functions" and Save. Reconfiguration via root SSH access. 1. Log into your server via SSH as ‘root’ user2. Find the main PHP configuration file on the server Run the below command to find the php.ini configuration file on your server php --ini OR php -i | grep php.ini You can see that PHP configuration file on server is /opt/cpanel/ea-php74/root/etc/php.ini 3. Backup php.ini file before editing with command cp -a /opt/cpanel/ea-php74/root/etc/php.ini /opt/cpanel/ea-php74/root/etc/php.ini.original 4. Edit php.ini file by removing 'posix_getpwuid', 'getmyuid', 'fileowner', 'stat', 'file_put_contents', 'parse_ini_file' 5. Restart EasyApache after doing the above steps.
Create site error "Error: Please allow function : json"
on 2021-01-14 10:05:42
Posted in
Install & Create Site Troubleshooting
Problem When you create a website, it error. Error: Please allow function : json Reason RVsitebuilder requires PHP function "json" to enable but it's disabled for your domain name. Solution Just simply enable PHP function for alt-php (CloudLinux) For your domain name If MultiPHP INI Editor is available on your cPanel account package. 1. Login to your cPanel.2. Select MultiPHP INI Editor under a Software category.3. Switch to Editor Mode.4. Select a location.5. Remove "json" on "disable_functions" and Save. For the entire server 1 Log in to WHM2. Go to Home->Software->MultiPHP INI Editor.3. Choose the Editor Mode tab.4. From the drop-down list choose the PHP version.5 .In the configuration window that will be opened, search for “disable_functions”.6. Remove "json" on "disable_functions" and Save.
Create site error "Error: Please allow extension : json"
on 2021-01-14 09:55:06
Posted in
Install & Create Site Troubleshooting
Problem When you create a website, it error. Error: Please allow extension : json Reason RVsitebuilder requires PHP extension "json" to enable but it's disabled for your domain name. Solution Just simply enable PHP extension for alt-php (CloudLinux) 1. Login to your cPanel2. Go to PHP Selector | extensions feature (If this feature doesn't available on your cPanel account, please ask your hosting provider to enable this function)3. Select "json" extension 4. Go back to RVsitebuilder 7 to create site again.
Create site error Running tar command unzip failed
on 2021-01-07 10:43:11
Posted in
Install & Create Site Troubleshooting
Please contact your host provider to check permission for unzip to 755 and is allowed for control panel users. If the tar command is installed, permissions of unzip & tar is set to 755, as well as, allowed for control panel users but the installation on a site still doesn't work. Then please provide server access to us and the domain name in question for checking here https://rvglobalsoft.com/tickets/new&deptId=5
Create site error "Not enough database"
on 2021-01-07 10:34:48
Posted in
Install & Create Site Troubleshooting
Problem You're trying to create a new site with RVSitebuilder but it error "Not enough database" due to the database on your account has reached quota. Solution To fix the error of "Not enough database", please contact your host provider to increase database quota for your account. After that try to create website again. RVsitebuilder will create a database for your new website by itself (if created with RVsitebuilder 7 in cPanel control panel).
Repair website error Prepare Installer : HTTP/1.1 301 Moved Permanently
on 2021-01-07 10:21:28
Posted in
Install & Create Site Troubleshooting
Problem When you click "Repair" website but it error Prepare Installer : HTTP/1.1 301 Moved Permanently. Solution You can fix it by removing folder "rvsitebuilder" in cPanel -> File Manager -> public_html. /home/{user-/home/{user-name}/public_html/rvsitebuilder Removing this folder will not remove content on your website. It just replace the installer again.
Create site error "Your connection is not private" domain name doesn't have SSL Certificate installed.
on 2020-10-27 05:09:22
Posted in
Install & Create Site Troubleshooting
Problem The new create site error "Your connection is not private", and not go further. Reason It will happen when your website doesn't register with secure connection (without SSL Certificate). Since RVsitebuilder 7.3.7 released, it improved security by supporting secure session for domain name with https:// by default. Domain name without security (https://, SSL Certificate) will return error. Solution If your domain name has SSL certificate installed Please check SSL Certificate if it's working properly. And make sure to login to control panel with secure port (https://domainname.com:2083) when editing website on RVsitebuilder 7.
Create Site or Repair error Maximum execution time of 30 seconds exceeded on LiteSpeed
on 2020-09-03 04:21:24
Posted in
Install & Create Site Troubleshooting
Error Download Vendor : Error {"status":false,"exectime":"","message":" This error has to be fixed by RVsitebuilder team. Please submit a ticket with Hosting Access and Domain name provided to us directly Here.<\/a> (Maximum execution time of 30 seconds exceeded)"} (HTTP/1.0 500 Internal Server Error) Reason The error tells that PHP or Apache timeout before download and extract complete. Solution Add following command in.htaccess file of the domain name in question. RewriteEngine OnRewriteRule .* - [E=noabort:1, E=noconntimeout:1]
Create site error "Download Vendor : Extract bundle_vendor"
on 2020-08-19 07:49:56
Posted in
Install & Create Site Troubleshooting
When you create a new site with RVsitebuilder 7 and see this error. Solution Please check Disk Usage on your control panel. RVsitebuilder requires 150MB. If it's running low, please contact your host provider to increase for you. After that , create a new site should be perefct.
Create site error Prepare installer
on 2020-03-06 02:27:28
Posted in
Install & Create Site Troubleshooting
An error occurs when create a new site in RVsitebuilder 7. Error- Prepare Installer : OK Possible reasonSome configuration on your account may not follow the requirements. SolutionMake account configurations to be matched with RVSitebuilder requirements: PHP version 7.3 - 7.4PHP extensions; 'mysqlnd','PDO','gd','curl','iconv','mbstring','zip','json','fileinfo','exif','bcmath','ctype','openssl','tokenizer','xml','pdo_mysql'. Once these configurations are matched, to create site will continue perfectly. If the solution above doesn't fix. Please contact your host provider to check further on permission /bin/wget 1. Check the error by: tail -f /usr/local/cpanel/logs/error_log 2. If the user cannot execute wget file, it will return error: [2021-02-10 20:46:36 -0500] warn [Internal Warning while parsing ./frontend/paper_lantern/rvsitebuildercms/createsiteprocess/prepare_installer.html.tt 1074200] “/bin/wget” exists but is not executable; ignoring.at /usr/local/cpanel/Cpanel/FindBin.pm line 39. Solution: Allow user to execute wget with : chmod +x /bin/wget
Create site error "Error encountered while running 'tar' command. gzip"
on 2020-02-20 10:00:58
Posted in
Install & Create Site Troubleshooting
The following error happens when creating website in RVsitebuilder 7. Error ````` Error encountered while running 'tar' command. gzip: stdin has more than one entry--rest ignored /bin/tar: Child returned status 2 /bin/tar: Error is not recoverable: exiting now ````` Reason RVsitebuilder 7 plugin on this server is an outdated version (might be 7.0 that doesn't provide auto-update on RVsitebuilder plugin). Solution Contact your host provider to run update RVsitebuilder 7 on this server with the following command. cd /usr/src; rm -fv rvsitebuilder7install.sh; wget http://download.rvglobalsoft.com/rvsitebuilder7install.sh; chmod +x rvsitebuilder7install.sh; ./rvsitebuilder7install.sh After that, try access to control panel to create website in RVSitebuilder 7. It should be working fine.
How to fix internal errors (400, 403,404,500,502,503,504 on creating site with RVsitebuilder 7
on 2020-01-23 04:53:37
Posted in
Install & Create Site Troubleshooting
If one of the following errors displays when you're trying to create site in RVsitebuilder 7, please contact your host provider to fix by case as the following guide.
4xx: Client Error
400: Bad Request
- Possibly related to PHP error on some permission file is incorrect.
You can contact your host provider to check:
- The domain name is pointed directly to the host server
- PHP 7.1
- dir and perm are all correct.
- check apachelog and mod_sec logs for if there's some request was rejected, and fix them.
403: Forbidden
- The destination file is restricted by permission.
You can contact your host provider to check permission file, directory onwer, group.
404: Not Found
- The destination page is not found.
You can contact your host provider to check if the DNS of the domain name is pointed directly to the host server directly. Or wait for the DNS update complete.
5xx: Server Error
500: Internal Server Error
- There's some mis config internally in the server.
You can contact your host provider to check apache log or dom log, and fix it.
502: Bad Gateway
- The server responds incorrectly on Gateway or Proxy.
You can contact your host provider to check and fix it.
503: Service Unavailable
- The server is overloaded.
You can contact your host provider to check and fix it.
504: Gateway Timeout
- The server got no response from another server until timeout.
You can contact your host provider to check and fix it.
The error code 4xx and 5xx Can't resolve domain will be showing your domain name is not corrected with the current server IP.
What to do?
Error code 404 Can't resolve domain
1. Contact your Hosting Provider to check and fix your domain name to be corrected with Host name.
2. Access to RVsitebuilder to edit your website again.
Error code 403, 4xx, 5xx Can't resolve domain
1. You can check in cPanel -> File Manager
/home/
Create site error "Error: Please allow extension : fileinfo"
on 2021-10-06 03:19:12
Posted in
Install & Create Site Troubleshooting
Problem When you create a website, it error. Error: Please allow extension : fileinfo Reason RVsitebuilder requires PHP extension "fileinfo" to enable but it's disabled for your domain name. Solution Just simply enable PHP extension for alt-php (CloudLinux) 1. Login to your cPanel2. Go to PHP Selector | extensions feature (If this feature doesn't available on your cPanel account, please ask your hosting provider to enable this function)3. Select "fileinfo" extension4. Go back to RVsitebuilder 7 to create site again.