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What green Padlocks and Green Bar means?
on 2018-01-18 09:06:34
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General Questions
Basically Padlocks are the Signs of a secure site If you go to an https site, there’s a padlock somewhere, depending on the browser you’re using. You can test this out yourself by visiting an https site. Just type Https:// before your URL address and then you can see something like this - Green Bar There’s also something called extended validation certificates, which some sites will use. In those cases you will actually see a green address bar with a padlock. This is also secured.
Types of SSL
on 2018-01-18 09:06:26
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General Questions
Organization Validation (OV) SSL Certificates : where the certificate authority checks the right of the applicant to use a specific domain name plus it conducts some vetting of the organization. Additional vetted company information is displayed to customers when clicking on the Secure Site Seal, giving enhanced visibility in who is behind the site and associated enhanced trust. Example - Domain Validation (DV) SSL Certificates : where the CA checks the right of the applicant to use a specific domain name. No company identity information is vetted and no information is displayed other than encryption information within the Secure Site Seal. The advantage is that it issued almost immediately and without the need to submit company paperwork. This makes DomainSSL ideal for businesses needing a low cost SSL quickly and without the effort of submitting company documents. Example - Extended Validation (EV) SSL Certificates: where the Certificate Authority (CA) checks the right of the applicant to use a specific domain name plus it conducts a thorough vetting of the organization. EV Certificates activates the browser interface security enhancements, and makes the address bar green bar. For customers who wish to assert the highest levels of authenticity, Extended SSL certificate is the ideal solution. Example -
SSL Certificate Validation Procedures
on 2018-01-18 09:06:22
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General Questions
Validation procedures are strict because we want to protect your business as well as your customers. Our main motto is to verify that each certificate is issued only to those who have proven their identity. Domain Validation The first step in the validation process requires that we verify your control of your domain name. We do this by first querying your publicly available WHOIS information for your domain name. We compare that data to the data on your CSR. If it matches exactly, your certificate passes this validation step and moves on. Just in case, if your CSR does not match your WHOIS data or if your registrar's WHOIS server is unavailable, we will ask for additional measures. Organization Validation The organization validation requires few steps before it gets the green signal and hence it does take some time for the issuance. We may need additional help from you. During the organization validation process, we will try to verify your business in various databases. In case we may contact any verified third party to give a feedback on the existence and validity of your business. In the event that we are unable to find your company information, or if your company information doesn't match the data on your CSR, we will ask you for documentation. We can accept almost any type of third-party verifiable documentation. We can accept the following types of documentation : Articles Of Incorporation (must include State officer seal) Fictitious Name / Doing Business As Document Business Licensing (state/city licensing, right to use tax permit) Bank Statement (must be printed, not from online sources) Merchant Account Statement (must be printed) Utility/Telephone Bills. Extended Validation The extended validation requires few steps before it gets the green signal and hence it does take some time for the issuance. We may need additional help from you. During the validation process, we will try to verify your business in various databases. In case we may contact any verified third party to give a feedback on the existence and validity of your business. In the event that we are unable to find your company information, or if your company information doesn't match the data on your CSR, we will ask you for documentation. We can accept almost any type of third-party verifiable documentation. We can accept the following types of documentation : Articles Of Incorporation (must include State officer seal) Fictitious Name / Doing Business As Document Business Licensing (state/city licensing, right to use tax permit) Bank Statement (must be printed, not from online sources) Merchant Account Statement (must be printed) Utility/Telephone Bills.
What is CAA Record?
on 2018-01-18 09:06:10
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General Questions
CAA Resource record is used to specify which certificate authorities (CAs) are allowed to issue certificates for a domain. CAA Resource Records, the new requirement in SSL validation process, allow a Certification Authority to implement additional controls to reduc e the risk of unintended certificate mis-issue. The DNS CAA Resource Record look like this: rvglobalsoft.com. CAA 0 issue "symantec.com" How to add CAA Record?
SSL order status shows 'Failed Security Review'/'Waiting for approval'
on 2018-01-18 09:06:01
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General Questions
You can contact the SSL brand directly for the faster. Just go to your account https://rvglobalsoft.com/clientarea/ -> Services -> SSL, click on the domain that has an issue, and Chat.
What is the Warranty?
on 2018-01-18 09:05:57
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General Questions
The warranty is an insurance that you get when you purchase an SSL certificate. It is an insurance for only end user against loss of money when submitting a payment on a site secured by an SSL certificate, not warranty to the purchaser. If a Certificate Authority fails to properly validate the information contained in a digital certificate, and turn out to be a fraudulent online credit card transaction and a user of your website loses money, in that case the certificate authority will compensate the end user. Please note: Certain certificate authorities may have slightly different of policies on warranties. Rvssl.com is the SSL certificates distributor. Certain certificate authorities may have slightly different of policies on warranties. Which policies on warranties are subject to change without prior notice.
Changing verify call number
on 2018-01-18 09:04:45
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General Questions
The verify call can't change in the backend because SSL brand will use the phone number that you has registered with your company such as DUNS Number or Yellow Pages. If you want to change your verify call number, you need to go to update your company information in DUNS Number or Yellow Pages. You can directly contact the SSL brand for the faster processing. Just go to your account https://rvglobalsoft.com/clientarea/ -> Services -> SSL, click on the domain that has an issue, and Chat.
What is CSR?
on 2018-01-18 09:07:37
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CSR
CSR is abbreviated from Certificate Signing Request. A CSR is and encoded file to submit to the Certificate Authority (CA) to create your public/private key pair used for encrypting and decrypting secure transactions. Use your Web server software to generate the CSR, you will receive two codes : CSR and Private Key (Private Key should be kept or backed up on the web server to use for the installation). To submit only CSR to Certificate Authority (CA). When you generate a CSR, most server software asks for the following information : Common Name : MUST be the fully-qualified domain name (FQDN) for the website you will be using the certificate for (e.g., www.example.com). Do not include the "http://" or "https://" prefixes in your common name. Do NOT enter your personal name in this field. Organization : The name under which your business is legally registered. The listed organization must be the legal registrant of the domain name in the certificate request. Suggestion!!! MUST match with the Domain Owner on WHOIS.Organizational Unit : Use this field to differentiate between divisions within an organization. For example, IT, Engineering, and so on.City/Locality : Name of the city/locality in which your organization is registered/located. Please spell out the name of the city/locality. Do NOT abbreviate.State/Province : Name of state, province, region, territory where your organization is located. Please enter the full name. Do NOT abbreviate.Country Code : The two-letter country code for the country in which your organization is legally registered. For example US, CN.Key Type : typically RSAKey Length : “2048” bit CSRs are generated in Base-64 encoded PEM format. This format usually contains “-----BEGIN CERTIFICATE REQUEST-----" and "-----END CERTIFICATE REQUEST-----" lines at the beginning and end of the CSR. Text editor application can view the CSR. Here is the sample. CSR :-----BEGIN NEW CERTIFICATE REQUEST-----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-----END NEW CERTIFICATE REQUEST-----
How to generate CSR?
on 2018-01-18 09:07:33
Posted in
CSR
In ordering SSL Certificates with RVglobalsoft.com, you must generate CSR and private key on the server that will use the certificate. You can use “CSR Generator” from rvssl.com or find instructions from these certificate brands. Generate CSR Generate CSR Generate CSR Generate CSR Here is the CSR Decoder to show CSR in readable details.
Update RVskin
on 2018-01-18 09:16:33
Posted in
Installation and Update
Go to WHM(root) -> Plugins -> RVglobalsoft Manager -> Theme Manager.On the Manager homepage, if you are not on the latest version, it will show you the link 'Update to latest version'. Click the link to update your RVskin version. If you prefer doing on SSH, you can run the following command. rm -f /usr/local/cpanel/Cpanel/rvversionperl /root/rvadmin/auto_rvskin.pl Orperl /root/rvadmin/auto_rvskin.pl --force
How to uninstall RVskin
on 2018-01-18 09:16:30
Posted in
Installation and Update
This is the duty of root/admin to do by running the following command. Unregister RVskin App Configuration./usr/local/cpanel/bin/unregister_appconfig /root/rvadmin/appconfig/rvskin_cpanel.conf/usr/local/cpanel/bin/unregister_appconfig /root/rvadmin/appconfig/rvskinmanager.conf/root/rvadmin/uninstall.pl Unregister RVglobalsoft Manager App Configuration./usr/local/cpanel/bin/unregister_appconfig /usr/local/rvglobalsoft/rvglobalsoftmanager/auto/appconfig/rvglobalsoftmanager.confrm -rf /usr/local/rvglobalsoft/rvglobalsoftmanager/ Remove RVskin2rm -rf /usr/local/cpanel/base/frontend/rvskin2 Remove RVskin from paper_lanternRemove the icon the this file:/usr/local/cpanel/base/frontend/paper_lantern/dynamicui/dynamicui_rvskin_theme_changer.conf Got cPanel webmail error in paper_lantern after RVskin uninstalled?The solution is here.
RVskin Installation
on 2018-01-18 09:16:37
Posted in
Installation and Update
If you finished making order and payment, your RVskin license will be automatically active.You can install RVskin in your server by root privilege. 1. SSH to the server by root privilege, and run the following command. cd /usr/src; rm -fv rvskininstall.sh; wget http://download.rvglobalsoft.com/rvskininstall.sh; chmod +x rvskininstall.sh; ./rvskininstall.sh Answer a couple of questions on your shell, and wait until it finishes. First installation will take 2- 5 minutes to install. Installer will create a new hosting account 'rvadmin'. Don't terminate it. It will be used for internal RVskin configuration management. 2. Log in to WHM -> Plugins -> RVglobalsoft Manager -> RVskin. If you cannot find the RVskin and manager menus under it, please close WHM and open it again. 3. To set up features, just simply access to RVskin -> Theme Manager:- Set global configuration- Set default language- Create default feature list for user and for reseller- Set tweak setting, reseller feature control, body links, top links, help, tutorial links, and etc.- Test configuration setting in 2 hosting accounts.- rvadmin: this account can consider to be account belong to root- reseller's client: this account will reflect setting from reseller skin manager. If it is not configured, it will remain anonymous. Full RVskin Installation and Setup
Installation Troubleshooting
on 2018-01-18 09:16:27
Posted in
Installation and Update
1. After finished installation, if there is no message display on the skin. Please run the following commands on your SSH.rm -f /usr/local/cpanel/Cpanel/rvversionperl /root/rvadmin/auto_rvskin.pl 2. Error message while installing or updating RVskin: Updating rvskin database... DBI connect('','root',...) failed: Too many connections ... Cause: MySQL in your server has a problem, or a problem found on phpMyAdmin, or MySQL page in all cPanel skins.Solution: Please go to WHM to Reset Local MySQL Root Password. And try to update RVskin again. 3. Error message while installing or updating RVskin: Updating rvskin database... DBI connect('','root',...) failed: Access denied for user: 'root@localhost' (Using password: YES) at /root/rvadmin/real_auto_rvskin.pl line 38Can't call method "prepare" on an undefined value at /root/rvadmin/real_auto_rvskin.pl line 38. Cause: Your server is missing DBI module, or DBI module becomes incompatible with your current system configuration after cPanel updated itself. Solution: Try this command./scripts/installdbiIf it doesn't work, you have to reinstall DBI and DBD::mysql from WHM -> Software -> Install a Perl Module. 4. Error message while installing or updating RVskin: Updating rvskin database... DBI connect('rvadmin_news:localhost','rvadmin_public',...) failed: Access denied for user: 'rvadmin_public@localhost' (Using password: YES) at /root/rvadmin/real_auto_rvskin.pl line 38 Solution: Go to WHM -> SQL Services -> phpMyAdmin, and select 'mysql' database in the database list. Click SQL query and place the following value in the text area. SELECT * FROM db WHERE user like 'rvadmin_%'Delete all records. And run installer again. 5. Error message while installing or updating RVSkin: Sorry, to use rvskin please create hosting account in WHM using: username: rvadmin Cause & Solution: That means installer cannot create 'rvadmin' hosting account for you.You need to go to WHM, and check if there is 'rvadmin' hosting account. If there is one, please terminate it, and try to run installer again.If there is no 'rvadmin' hosting account, try to manually create 'rvadmin' hosting account. If you cannot create it within WHM. It is possible that there is a user 'rvadmin' on your system but there is no hosting account for it. You need to remove it by: userdel -r rvadmingroupdel rvadmin 6. Error message while installing or updating RVskin: 307622 Validating package with SSL... [1] 17237 illegal hardware instruction (core dumped) perl auto_rvskin.pl Solution: Try verify in system logs with command below: tail -f /var/log/messages Mar 18 20:56:15 patan kernel: perl[9989] trap invalid opcode ip:7f1fb30f680e sp:7fffc086b1b0 error:0 in SSLeay.so[7f1fb30b8000+50000] If you got an error like this, Please try this command.cpan -f -i Net::SSLeay
How can I specify some files to not be overwritten by RVskin update
on 2018-01-18 09:15:39
Posted in
General Configuration
You can do it by simply making file /scripts/rvskinpostupdate on your server. Do not forget to chmod to 700. RVskin installer will detect and execute it after successfully update RVskin.
How to enable link 'Support Request' on cPanel
on 2018-01-18 09:15:36
Posted in
General Configuration
You can enable it on WHM -> Support -> Create Support Ticket.
Clustering server: Sync config from master server to slave server
on 2018-01-18 09:15:32
Posted in
General Configuration
At the Master server, go to WHM (root) -> RVglobalsoft Manager -> Theme Manager -> Configuration -> RVskin Clustering System. Add the Hostname and password of user "rvadmin" of the destined slave server here. It would take a few minutes to get all the rvskinmanager config from the master server to be synced.
Does RVskin support for "CloudFlare"? How can I suppose to find it?
on 2018-01-18 09:15:18
Posted in
General Configuration
The "CloudFlare" already supports cPanel, you must integrate this plugin to cPanel first then RVskin will automatic support too. Please follow the procedures below:1. Download and setup "CloudFlare plugin for CPanel" , learn here: https://github.com/cloudflare/CloudFlare-CPanel2. Enable cPanel Feature List in WHM (root) -> Packages -> Feature Manager. If you done it in correct way, you will see "CloudFlare" icon in cPanel users.3. Register it to RVskin by using the command below:# perl /root/rvadmin/autoupdatewhmaddon.pl4. Enable RVskin Feature Package in WHM (root) -> Plugins -> RVglobalsoft Manager -> Theme Manager -> Feature Manager -> Package-Feature Manager.
What are requirements for RVskin?
on 2018-01-18 09:15:14
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General Configuration
First, you have to install cPanel at your server. If you do not have cPanel in your server, you can order cPanel at https://rvglobalsoft.com/cpanel_licenses/ Second, you must have root access for installing RVskin.
How can I get RVskin2 theme on my server?
on 2018-01-18 09:15:08
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General Configuration
You can easily get RVskin2 theme for your cpanel user by getting RVskin 12.00 and higher version installed on your server, Upgrade Version, or, New Install. UPGRADE VERSION, if your server has RVskin installed already from previous versions. This upgrade is no additional fee. 1. You can run update RVskin on your server by the usual way with the following command.perl /root/rvadmin/auto_rvskin.pl --force2. You will get One-time mail to server admin, welcome to RVskin2 theme.3. Allow RVskin2 theme for your control panel users.Go to RVglobalsoft Manager -> Theme Manager -> Theme -> Pre-installed Theme.3.1. Under “Configuration” part, RVskin2 theme will be DISABLED by default. Please enable it for your end-user option by checking the box. - Check box [ / ] RVSkin2 (Recommended) - Press “Save Configuration” This will allow RVSkin2 theme as a theme option in Theme Selection for control panel user.3.2 Under “Deployment” part, you can enforce RVskin2 theme for your users by options. - Select option to set enforce RVskin2 theme for end users. - Press “Deploy” RVskin2 theme now appears on control panel of users. NEW INSTALL, if your server doesn’t have RVskin installed before, please order our RVskin license first here. 1. Once the order and payment completed, RVskin license will be automatically active. You can install RVskin on your server by the following guide.RVskin Installation2. RVskin will be available on your server at WHM -> RVglobalsoft Manager -> RVskin.3. Allow RVskin2 theme for your control panel users.Go to RVglobalsoft Manager -> Theme Manager -> Theme -> Pre-installed Theme.3.1. Under “Configuration” part, RVskin2 theme will be DISABLED by default. Please enable it for your end-user option by checking the box. - Check box [ / ] RVskin2 (Recommended) - Press “Save Configuration” This will allow RVskin2 theme as a theme option in Theme Selection for control panel user.3.2 Under “Deployment” part, you can enforce RVskin2 theme for your users by options. - Select option to set enforce RVskin2 theme for end users. - Press “Deploy” RVskin2 theme now appears on control panel of users. See RVskin2 Release Notes
RVskin 12.00 Release Notes
on 2018-01-18 09:15:04
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General Configuration
New in RVskin 12.00A version provides RVskin2 theme, a complete responsive control panel theme. Highlights in RVskin21. Clearer look, easier access to the most visited features for users. 2. User get notified of the account resource usage. 3. New design layout , New icons (Flat design icons) 4. Mobile Responsive for control panel Minor Changes:RVskin2 theme, a responsive control panel theme for control panel users. New Feature:Dashboard Manager in Theme Manager