Creating Website
RVSitebuilder 7 · Website design and content
Content Editor Troubleshooting
Fix common editor and content issues
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Installation error "Cannot execute pear command because libgcc_s.so.1 must be installed for pthread_cancel to work"
on 30 Oct 2025 08:58
Posted in
Installation Troubleshooting
The error :"Cannot execute pear command because libgcc_s.so.1 must be installed for pthread_cancel to work"Could happen when running RVsitebuilder installation if the memory config in cPanel was changed.The solution is:To restart cPanel to get the memory configuration (if changed) to take effect in the installation. So, please restart and try again.
Md5sum command is not support. How to fix it?
on 30 Oct 2025 08:58
Posted in
Installation Troubleshooting
md5sum command is missing on your server. Please fix it before install RVsitebuilder.
My /var is using 98%, is it possible to install in another partition?
on 30 Oct 2025 08:58
Posted in
Installation Troubleshooting
RVsitebuilder will be installed on /var/cpanel/rvglobalsoft/rvsitebuilder (for cPanel server). You need to have at least 2.0 GB space available. If /var is running out of space, you can solve it by creating symbolic link from /var/cpanel/rvglobalsoft/rvsitebuilder to other partition. Let's say you want to move RVsitebuilder files to /home. You need SSH to the server as root and run these commands. cd /var/cpanel/rvglobalsoftmv rvsitebuilder /home/ It will take 10 - 30 minutes depend on your server performance. Please wait and don't stop it while moving files. After successfully move files, run this command. cd /var/cpanel/rvglobalsoftln -s /home/rvsitebuilder
My server switch between suphp and DSO and it causes the error on the web site what should I do to fix it?
on 30 Oct 2025 08:58
Posted in
Installation Troubleshooting
After you changed your server the server type between suphp and DSO, you need to do the following solution for RVsitebuilder.----------------------------------For server administrator----------------------------------SSH to the server as root and run this command.rm -rf /home/*/.rvsitebuilder/websitepublish/*/var/cache/tmplrm -rf /home/*/.rvsitebuilder/websitepublish/*/var/configrm -rf /home/*/.rvsitebuilder/websitepublish/*/var/tmpchmod 777 -R /home/*/.rvsitebuilder/websitepublish/*/var/cacheThis will resolve the problem for all users.---------------------For End-users---------------------1.Access to your file system using FTP or File Manager.2.Rename /.rvsitebuilder/websitepublish/{project_id}/var to /.rvsitebuilder/websitepublish/{project_id}/var.bak .3.Create new var folder.4.Change permission for var to 777.5.Move the following folders in var.bak to the new var.INSTALL_COMPLETE.php{project_id}.conf.phprvsautosetup.ini.phprvstemplateconf.ini.phpsubscribeMailList.txtuploads6.Change permission of moved files and folders on step5 and 6 to 777.7.Republish the web site to restore entities and config folders on the new var. Make sure you check the checkbox for 'force update' in order to restore entities folder.