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RVsitebuilder Manager Blank, How do I fix it?
on 2018-01-18 09:13:57
Posted in
Installation Troubleshooting
You must SSH to server as root and run following command for fix it. cd /usr/local/cpanel/whostmgr/docroot/cgi/rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/rm -f rvsitebuilderinstaller.tarwget http://download.rvglobalsoft.com/rvsitebuilderinstaller.tartar -xvf rvsitebuilderinstaller.tarchmod 755 addon_rvsitebuilder.cgirm -f rvsitebuilderinstaller.tarperl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi
RVsitebuilder Manager error 500 after updated version
on 2018-01-18 09:13:54
Posted in
Installation Troubleshooting
Please SSH to your serve as root and run update RVsitebuilder again. cd /usr/local/cpanel/whostmgr/docroot/cgi/rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/rm -f rvsitebuilderinstaller.tarwget http://download.rvglobalsoft.com/rvsitebuilderinstaller.tartar -xvf rvsitebuilderinstaller.tarrm -f rvsitebuilderinstaller.tarchmod 755 /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/appconfig/registerapp/usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/appconfig/registerapp perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi If doesn't work, please check if the problem is related to ioncube. How to check:tail -f /usr/local/cpanel/logs/error_log | grep 'ioncLoader' Error:thrown in /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/ioncLoader.php on line 83 Solution:Enable ioncube in WHM > Tweak Setting > PHP > cPanel PHP loader check "ioncube" click Save.
RVsitebuilder returns Error 500
on 2018-01-18 09:13:49
Posted in
Installation Troubleshooting
The error would happen if the file /var/cpanel/3rdparty/bin/php had a problem. To solve it, you can remove file /var/cpanel/usecpphp, and use the default PHP binary instead. After that, run the following command. /usr/local/cpanel/scripts/makecpphp Ref :http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/CpsrvdAndPhp
Is my server secured if I turned off the Safe Mode?
on 2018-01-18 09:11:27
Posted in
Installation Troubleshooting
We knew the importance of the security and want to ensure it by turning on the Safe Mode. We then have to tell you that whether the safe mode on or off, it will never concern with the security of server. At the present day, PHP have canceled their safe mode as they mentioned that, it is architecturally incorrect to try to solve the security problem. You can see more informations here: PHP Manual You should set the safe mode off, you will then publish your website in effective.
Rename RVsitebuilder icon on paper_lantern theme
on 2018-01-18 09:11:23
Posted in
Installation Troubleshooting
You can edit RVsitebuilder icon name by: 1. SSH to your server as root. 2. Make folder: mkdir -p /var/cpanel/rvglobalsoft/.rvsitebuilder/lang/panelmenus/cpanel/cpanelplugin 3.Copy file (1 command line): cp -a /var/cpanel/rvglobalsoft/rvsitebuilder/panelmenus/cpanel/cpanelplugin/register_paper_lantern.tar.bz2 /var/cpanel/rvglobalsoft/.rvsitebuilder/lang/panelmenus/cpanel/cpanelplugin 4. Extract file: cd /var/cpanel/rvglobalsoft/.rvsitebuilder/lang/panelmenus/cpanel/cpanelplugintar -xvf register_paper_lantern.tar.bz2 5. Edit file: nano -w register_paper_lantern/install.json By renaming:"name" : "RVSiteBuilder",to"name" : "Your word or your language", Save. 6. Compress and change permission file: rm -f register_paper_lantern.tar.bz2tar -cjf register_paper_lantern.tar.bz2 register_paper_lanternchmod 755 register_paper_lantern.tar.bz2 7. Run register plugin (1 command line): /usr/local/cpanel/scripts/install_plugin /var/cpanel/rvglobalsoft/.rvsitebuilder/lang/panelmenus/cpanel/cpanelplugin/register_paper_lantern.tar.bz2 8. Check the update on paper_lantern control panel.
I got 'Sorry, Cannot find remote access key' error while install RVsitebuilder. How to fix it?
on 2018-01-18 09:20:46
Posted in
Installation Troubleshooting
Go to WHM >> Cluster/Remote Access -> Setup Remote Access Key. It will automatically create remote access key on your server. Just access to it, don't need to generate the new key. Make sure file /root/.accesshash exists and permission is 600. [root@server ~]# ls -al /root/.accesshash-rw------- 1 root root 957 Mar 5 2007 /root/.accesshashTry to install RVsitebuilder again.
Installation error "Cannot execute pear command because libgcc_s.so.1 must be installed for pthread_cancel to work"
on 2018-01-18 09:20:36
Posted in
Installation Troubleshooting
The error :"Cannot execute pear command because libgcc_s.so.1 must be installed for pthread_cancel to work"Could happen when running RVsitebuilder installation if the memory config in cPanel was changed.The solution is:To restart cPanel to get the memory configuration (if changed) to take effect in the installation. So, please restart and try again.
Md5sum command is not support. How to fix it?
on 2018-01-18 09:20:23
Posted in
Installation Troubleshooting
md5sum command is missing on your server. Please fix it before install RVsitebuilder.
My /var is using 98%, is it possible to install in another partition?
on 2018-01-18 09:20:17
Posted in
Installation Troubleshooting
RVsitebuilder will be installed on /var/cpanel/rvglobalsoft/rvsitebuilder (for cPanel server). You need to have at least 2.0 GB space available. If /var is running out of space, you can solve it by creating symbolic link from /var/cpanel/rvglobalsoft/rvsitebuilder to other partition. Let's say you want to move RVsitebuilder files to /home. You need SSH to the server as root and run these commands. cd /var/cpanel/rvglobalsoftmv rvsitebuilder /home/ It will take 10 - 30 minutes depend on your server performance. Please wait and don't stop it while moving files. After successfully move files, run this command. cd /var/cpanel/rvglobalsoftln -s /home/rvsitebuilder
My server switch between suphp and DSO and it causes the error on the web site what should I do to fix it?
on 2018-01-18 09:20:14
Posted in
Installation Troubleshooting
After you changed your server the server type between suphp and DSO, you need to do the following solution for RVsitebuilder.----------------------------------For server administrator----------------------------------SSH to the server as root and run this command.rm -rf /home/*/.rvsitebuilder/websitepublish/*/var/cache/tmplrm -rf /home/*/.rvsitebuilder/websitepublish/*/var/configrm -rf /home/*/.rvsitebuilder/websitepublish/*/var/tmpchmod 777 -R /home/*/.rvsitebuilder/websitepublish/*/var/cacheThis will resolve the problem for all users.---------------------For End-users---------------------1.Access to your file system using FTP or File Manager.2.Rename /.rvsitebuilder/websitepublish/{project_id}/var to /.rvsitebuilder/websitepublish/{project_id}/var.bak .3.Create new var folder.4.Change permission for var to 777.5.Move the following folders in var.bak to the new var.INSTALL_COMPLETE.php{project_id}.conf.phprvsautosetup.ini.phprvstemplateconf.ini.phpsubscribeMailList.txtuploads6.Change permission of moved files and folders on step5 and 6 to 777.7.Republish the web site to restore entities and config folders on the new var. Make sure you check the checkbox for 'force update' in order to restore entities folder.
RVsitebuilder error after the server upgraded to PHP 5.5
on 2018-01-18 09:19:58
Posted in
Installation Troubleshooting
RVsitebuilder version 5.4.10 is ready for PHP 5.5 (Updated 2024: PHP 5.6 only) on DirectAdmin server. The following error may be happened on RVsitebuilder in your server once you upgrade PHP version to 5.5. Fatal error: The file /usr/local/directadmin/plugins/rvsitebuilder/images/index.php was encoded by the ionCube Encoder for PHP 5 and cannot run under PHP 5.5. Please ask the provider of the script to provide a version encoded with either the ionCube Encoder for PHP 5.3 or for PHP 5.4. in Unknown on line 0 No worries, the error can be easily fixed by the following solution. 1. Build RVsitebuilder to be compatible with PHP 5.5 by running the following command. perl /usr/local/directadmin/plugins/rvsitebuilderinstaller/admin/installphpda.pl2. Build RVSeagullMod to be compatible with PHP 5.5 by running the following command. perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi --force=rvseagullmod Reference: RVsitebuilder Installation for DirectAdmin
RVsitebuilder icon missing in Paper Lantern theme
on 2018-01-18 09:19:55
Posted in
Installation Troubleshooting
RVsitebuilder 5.4 does support RVsitebuilder icon in paper_lantern already.Update RVsitebuilder to the latest version. RVsitebuilder is 5.4 already, but the icon still missing?Please try the following.1. Upgrade cPanel and check again. If this doesn’t help. Please do the number 2. 2. Check if in your paper_lantern has other plugins that icon missing than RVsitebuilder or not.2.1. If it’s only RVsitebuilder icon that missing. You can run the following command to register RVsitebuilder icon again. /usr/local/cpanel/scripts/install_plugin /var/cpanel/rvglobalsoft/rvsitebuilder/panelmenus/cpanel/cpanelplugin/register_paper_lantern.tar.bz2 --theme=paper_lantern*one long line command 2.2. If some other plugins icons missing. This will cause the RVsitebuilder icon missing also.2.2.1. Try to update those plugins and check again. If doesn’t work.2.2.2. You need to unregister and register those plugins again.After that run the following command to register RVsitebuilder icon again. /usr/local/cpanel/scripts/install_plugin /var/cpanel/rvglobalsoft/rvsitebuilder/panelmenus/cpanel/cpanelplugin/register_paper_lantern.tar.bz2 --theme=paper_lantern*one long line command
RVsitebuilder Installation stuck at download packages from search.cpan.org
on 2018-01-18 09:19:48
Posted in
Installation Troubleshooting
The problem is on cPanel version is out of date, it’s still trying to detect file search.cpan.org which doesn't exist. This case you'll need to update cpan in your server by this guide:http://perltricks.com/article/44/2013/10/20/Find-CPAN-mirrors-and-configure-the-local-CPAN-mirror-list Edit file/root/.cpan/CPAN/MyConfig.pmOr/usr/share/perl5/CPAN/Config.pm Change urllist to be'urllist' => [ q[http://httpupdate3.cpanel.net/CPAN/], q[http://httpupdate23.cpanel.net/CPAN/], q[http://mirrors.servercentral.net/CPAN/], q[ftp://cpan.cse.msu.edu/]], After that, install RVsitebuilder (V6) again.
Autofixphp error in RVsitebuilder Manager WHM
on 2018-01-18 09:14:46
Posted in
Installation Troubleshooting
If you faced this error in WHM >> RVsitebuilder Manager Try to SSH to the server as root and runperl /var/cpanel/rvglobalsoft/rvsitebuilder/panelmenus/cpanel/scripts/autofixphpini.pl If it cannot fix, please run the following command to see the result.lsattr /usr/local/cpanel/3rdparty/etc/php.ini If you found the result is -----a------- , please run commandchattr -a /usr/local/cpanel/3rdparty/etc/php.ini And try to run autofix againperl /var/cpanel/rvglobalsoft/rvsitebuilder/panelmenus/cpanel/scripts/autofixphpini.pl If you found the result is -----i------- , please run commandchattr -i /usr/local/cpanel/3rdparty/etc/php.ini And run:perl /var/cpanel/rvglobalsoft/rvsitebuilder/panelmenus/cpanel/scripts/autofixphpini.pl
Cannot edit project in RVsitebuilder, "Upload Template" stuck or error "Project folder....is missing!"
on 2018-01-18 09:14:42
Posted in
Installation Troubleshooting
Found problems:1. Cannot edit project, it’s frozen at “Upload Template”2. Cannot edit project, it puts an error:>Project folder /var/cpanel/rvglobalsoft/rvsitebuilder/www/project/xxxxxxxxxxxxxxxxxxxxxxxxx is missing!< Reasons:1. RVsitebuilder is incompletely updated.2. The project cannot create symlink. Solutions:1. Download RVsitebuilder installer again with force update version again. cd /usr/local/cpanel/whostmgr/docroot/cgi/rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/rm -f rvsitebuilderinstaller.tarwget http://download.rvglobalsoft.com/rvsitebuilderinstaller.tartar -xvf rvsitebuilderinstaller.tarrm -f rvsitebuilderinstaller.tarchmod 755 /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/appconfig/registerapp/usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/appconfig/registerappperl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi --force After that, try to check edit project. If still doesn’t work, do the number 2 below. 2. Check if your server is running with selinux with the following command: sestatusSELinux status: enabled If it's enabled, please set it to "Disable". And run clean folder with the following command: find /var/cpanel/rvglobalsoft/rvsitebuilder/template -print0 |xargs -0 -n 1 setfattr -h -x security.selinux find /var/cpanel/rvglobalsoft/rvsitebuilder/www -print0 |xargs -0 -n 1 setfattr -h -x security.selinux Reference: How to disable SELinuxcPanel doesn't support selinux (Cancel URL: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/InstallationGuide/ConfiguringOs#Disable) Important: For cPanel & WHM to run on your server, SELinux must remain disabled. You should make sure that the pound sign (#) does notprecede SELINUX=disabled. If # precedes this configuration option, the line will be ignored.
Found bug in RVsitebuilder. How can I do?
on 2018-01-18 09:14:39
Posted in
Installation Troubleshooting
RVsitebuilder update very often, 4 - 6 times a month. Every update contains bug fixed and some routine to automatically fix certain issues. If you run into the problem using RVsitebuilder, you should try to update it first. How to update RVsitebuilder? But if update not resolve, please submit support ticket at here. And please submit us the login information to the account in question or attach me the snapshot of what you did and its result.
My grsecuriy doesn't allow to run execute /var/cpanel/rvglobalsoft/rvsitebuilder/rvbin/rvswrapper command!
on 2018-01-18 09:14:25
Posted in
Installation Troubleshooting
Please do the solution below. 1. Go to the file /etc/sysctl.conf, to edit ...change the fs.grsecurity.tpe_restrict_all to 0.2. check kernel.grsecurity.grsec_lock.If it's "kernel.grsecurity.grsec_lock = 1", you must reboot your server to reload the configuration.If it's "kernel.grsecurity.grsec_lock = 0", you must run sysctl -p to reload the configuration. Reference from: http://docs.cloudlinux.com/index.html?grsecurity_extension.html
Our server hacked, how to fix RVsitebuilder?
on 2018-01-18 09:14:22
Posted in
Installation Troubleshooting
SSH to your cPanel server as root and run command to fix it. perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi --force
Run install/update RVsitebuilder gives Loop Error: /cgi/rvsitebuilder/setup.php?Request:
on 2018-01-18 09:14:14
Posted in
Installation Troubleshooting
If running update or install RVsitebuilder, gives the following loop error in SSH. ::Request:/cgi/rvsitebuilder/setup.php?Request:/cgi/rvsitebuilder/ionctestlic-pro.php?redirect=%2Fcgi%2Frvsitebuilder%2Fsetup.php%3FRequest:/cgi/rvsitebuilder/setup.php?Request:/cgi/rvsitebuilder/ionctestlic-pro.php?redirect=%2Fcgi%2Frvsitebuilder%2Fsetup.php%3FRequest:: 1. Run this command to fix loop error: rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/license/*.lic 2. Access to RVsitebuilder Manager in WHM to continue setup again. If above doesn’t help, please continue with the following. 3. Create file:touch /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/.skiploopbackip 4. Install RVsitebuilder again: https://www.rvsitebuilder.com/v6/installation/
RVsitebuilder setup database error MDB2 Error: unknown error : _doConnect: [Error message: Too many connections]
on 2023-10-25 09:12:03
Posted in
Installation Troubleshooting
Problem When you install RVsitebuilder 6 and Setup, it's error Contact provider check install error log.For Directadmin tail -f /usr/local/rvglobalsoft/rvsitebuilder/var/install.log For cPanel tail -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/install.log Error MDB2 Error: unknown error : _doConnect: [Error message: Too many connections] Solution:Please ask your host provider to edit file: /etc/my.cnf [mysqld] max_connections=500 And restart mysql with command: service mysqld restart ref.https://docs.directadmin.com/other-hosting-services/mariadb-mysql/troubleshooting.html#mysql-connect-too-many-connections-unable-to-connect-to-sql-server