Creating Website
RVSitebuilder 7 · Website design and content
Content Editor Troubleshooting
Fix common editor and content issues
Installation & Setup
Hosting providers and server administrators
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No "Preview" function for Email Template
on 30 Oct 2025 09:02
Posted in
Email Setup Troubleshooting
Email Template you're editing is the master template of all emails related that you can see its design while setting. If you want to see how it goes, please go to Online Form or System pages you set this Email Template for, and Preview or Test Sending from there.
Emails System Going To Recipient's Junk? 3 Tips to Stop It
on 30 Oct 2025 09:02
Posted in
Email Setup Troubleshooting
When your visitor submits the form or registers on your website, it will have an email sent directly to all visitors/members. But some of an email go to recipient's junk box. To prevent this issue, please inform your hosting provider to check with the following list. 1. Changing Mail Server to SMTP (Simple Mail Transfer Protocol) The default setting is sendmail which is not reliable, we suggest to use an SMTP instead. 2. Checking SPF (Sender Policy Framework) and DKIM (Domain Keys Identified Mail) Record SPF allows the receiving mail server to check during mail delivery that a mail claiming to come from a specific domain is submitted by an IP address authorized by that domain's administrators. The list of authorized sending hosts and IP addresses for a domain is published in the DNS records for that domain. DKIM (Domain Keys Identified Mail) is a method to validate the authenticity of email messages. When each email is sent, it is signed using a private key and then validated on the receiving mail server (or ISP) using a public key that is in DNS. 3. Checking PTR (POINTER) Record PTR records provide trust that the given hostname or a domain are connected to the IP address. The PTR records are must-have for outgoing mail servers because most of the mail providers reject or mark as spam messages received by mail servers without valid reverse DNS configuration (missing PTR or mismatch A record for the hostname).
Images are not display on my website
on 30 Oct 2025 09:02
Posted in
Website Troubleshooting
Problem The images are uploaded properly when you edit content but cannot display on your website when opening without secured connection (https://). CauseSince RVsitebuilder 7.3.7 released, it improved security by supporting secure session for domain name with https:// by default.Domain name without security (https://, SSL Certificate) could display images as broken. SolutionA. If your domain name has SSL certificate installedPlease check SSL Certificate if it's working properly. And make sure to login to control panel with secure port (https://domainname.com:2083) when editing website on RVsitebuilder 7.B. If your domain name doesn't have SSL Certificate installedYou can disable our secure function by the following guide.Please be noted that browsers will always support secured websites. You may consider make your website become secured for more business effective.Disable secure function.1. Login to control panel , go to File Manager 2. At /home/{user}/rvsitebuildercms/{domainname}/.env (where to find .env) 3. When opening the .env file, find"SESSION_SECURE_COOKIE=true"4. Change it to "SESSION_SECURE_COOKIE=false"5. Save.
Website favicon is not showing on iOS mobiles
on 30 Oct 2025 09:02
Posted in
Website Troubleshooting
Once you inserted favicon but can't see it on your website opened on iOS mobiles. You can fix it by yourself as following solution. The favicon will show on android mobiles as default, but if you're using iPhone please set it to display favicon as in this guide: http://osxdaily.com/2019/01/28/how-show-website-favicons-safari-ios/ On the iPad, the favicon will be showing properly. On iPhone, it will not appear on page opening as it's too narrow page space, but it will show on tabs.