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Update RVadmintools
on 2018-01-18 09:15:49
Posted in
RVadmintools
If you are not on the latest version, you can update RVadmintools in your server by root privilege. SSH to the server by root privilege, and run the following command. perl /usr/local/rvglobalsoft/rvadmintools/auto/autorvadmintools.cgi
Uninstall RVadmintools
on 2018-01-18 09:15:42
Posted in
RVadmintools
This is the duty of root/admin to do by running the following command. perl /usr/local/rvglobalsoft/rvadmintools/auto/uninstallrvadmintools.pl
Invoice still Pending while I have a subscribed credit card
on 2021-01-07 07:45:16
Posted in
Billing
The payment on credit card credit card subscribed may sometimes take hours to a day to complete. If you'd like to expedite the process, then you can write to us directly by providing invoice number to https://rvglobalsoft.com/tickets/new&deptId=5 and our billing team will look into your request ASAP.
Price in the order invoice is higher than the price in website
on 2018-01-18 09:12:20
Posted in
Billing
The system will calculate and generate the first invoice from the "order date to the due-date on 7th next month". It's our policy to bill customers on the same date at 7th monthly. Then your first invoice is a little higher or lower than the price in website. The renewal in the next invoices will be the price as it should. No worries.
Cancellation and Refund Policy
on 2018-01-18 09:12:27
Posted in
Billing
Cancellation and Refund RVglobalsoft reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. A full refund can be claimed for service cancellation made within 15 days after the purchase date only. Any cancellation request made after 15 days will not be received any refund. All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and RVglobalsoft is not responsible for any change in exchange rates between time of payment and time of refund. Cancellation must be done in writing via ticket submission or Cancellation Request in Service Account. Once we receive your cancellation and have confirmed all necessary information with you via ticket, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us directly to marketing@rvglobalsoft.com.
Why does my credit card statement have extra charge?
on 2018-01-18 09:12:23
Posted in
Billing
We don't charge you any extra fees and we not have policy to do that. Please contact your bank to declare that transaction.
Why can't my credit card pay normally?
on 2018-01-18 09:12:16
Posted in
Billing
The main reason is that you have not done the online verification for your credit card. That is free service provided by the credit card company to guarantee the secure online shopping for customers. Please contact your credit card issuer bank for more information. Please click on following links to learn more about 'Verified by VISA' and 'MasterCard SecureCode'. https://usa.visa.comhttp://www.mastercard.com If you don't want to register 'Verified by VISA' or 'MasterCard SecureCode', you can make your payment by PayPal.
How to pay for our products?
on 2018-01-18 09:12:13
Posted in
Billing
You can pay by MasterCard, Visa, and PayPal.If you do not have a credit card, you can pay by money transfer via banks, Western Union and Money gram but you have to pay a transfer fee. Our price does not include it. To pay in this way, please submit support request to ask for payment information.
What is Promotional Code?
on 2018-01-18 09:12:08
Posted in
Billing
A promotional code is typically provided via the emails sent to you on a regular basis. With the email, you will get the promotional code (usually a specific word or random code) and the instruction of how to activate the code. During your order step, the Promotional Code field will display so that you can insert the code there. The system will automatically deduct the price, after your code is verified. * Please read through the terms and conditions of the promotional code every time you get it. We reserve the right to changes or modify the terms and conditions due to some technical issues or sales-related conflicts in most cases.
Can I purchase RVsitebuilder license directly with RVglobalsoft?
on 2018-01-18 09:12:04
Posted in
Billing
The explanation for purchasing a RVsitebuilder license from us is following. RVsitebuilder license is a server base license that you can purchase one license for one physical server (15USD per month or 150USD per year) and install for unlimited domain names on the same server.Sample if you have a server consists of 30 domain names and these domain names will build websites with RVsitbuilder, you will need a license of RVsitebuilder for this server.To purchase license, please visit here https://rvsitebuilder.com/order/To installOnce the payment completed, the license will be immediately active that you can install it on your server by 2 options.1. If your server is cPanel WHM and you have you ROOT privilege to access to WHM and SSH. You can install by running one command for the entire server by this guide: https://rvsitebuilder.com/installation/2. If your server is the other control panel system or non control panel, you can install RVSitebuilder on the each domain name by this guide: https://rvsitebuilder.com/installation/rvsitebuilder-control-panel/This way , it has to be installed on each domain name , not one command line for the entire server.
RVsitebuilder 7 installation requires Developer Token key?
on 2020-12-01 05:16:51
Posted in
Licensing
First, you're running install RVsitebuilder for other control panel with this guide: https://rvsitebuilder.com/installation/rvsitebuilder-control-panel/This will check RVsitebuilder license on the server of the domain name you're running RVsitebuilder installer. If this server doesn't have license , it will require Developer license key. (It's for Laravel Developers).Second, you can check if your server has RVsitebuilder licensed at : https://rvglobalsoft.com/verifyrvlicense If it has and this IP is on a cPanel server , you can install RVsitebuilder 7 by this guide: https://rvsitebuilder.com/installation/rvsitebuilder-cpanel/If it has and this IP is on the other control panel system, you can install RVsitebuilder 7 by this (same link as you tried): https://rvsitebuilder.com/installation/rvsitebuilder-control-panel/If the domain name you're trying to install is on the server above, it should be installed properly either cPanel or other control panel system installations without such requirements.Third, If this domain name is not on the licensed server, you will see the requirement as explain in "First". This case you have to purchase a new RVsitebuilder license for the server this domain name is on. https://rvsitebuilder.com/order/Or If this domain name is on the server which has RVsitebuilder license but you see the error, please submit a ticket to us and provide control panel login of the domain name, including with database name, username and password, and email address to install RVsitebuilder 7 on it.
Ordering and Changing IP for RV Product Licenses
on 2018-01-18 09:11:15
Posted in
Licensing
How to make order for licenses with RVglobalsoft (RVskin, RVsitebuilder, cPanel, Softaculous, Cloudlinux, Virtualizor).1. Whether you have an account with us or not, once you selected a product to order you’ll be leaded to this page. And the unregistered account will be required to register. 1) Add the IP you want to order the license. Server IP Address: the IP of your server If your server is running behind NAT/Firewall. Please add Private IP in Server IP Address first, the second field to add Public IP will be shown automatically. If IP Addresses in these two fields are not correct, the installation will not be successful. Server IP Address: the Private IP Public IP Address: the Public IP if your server is running behind NAT or Firewall 2) Server Type: Dedicated or VPS3) Cart subtotal today: The first invoice will calculate at pro-rate from the order date to the next 7th.4) Recurring: Billing Cycle you selected. 2. You may order more than one product in the same time by choosing other products from the list in “Additional Products” below of the page. To order more, the price will be updated in “Cart summary” on the right hand. 3. Press “Continue”. Change IP and Update licenseYou can do it in your account https://rvglobalsoft.com/clientarea -> Services -> Licenses. 1. Search IP you want to change IP 2. License Status must be “Active” only 3. Click "Manage" button to open "Service Management" function. Once the Service Management page opens, you will see "Change IP" with 2 buttons, you can click either A or B. Once the Change IP page comes, just insert the new IP. Server IP Address: the IP of your server Public IP Address: the public IP if your server is running behind NAT or Firewall Once you inserted the destined IP to the field, our system will validate automatically, and the "Change IP" button will be appeared to submit. In case your current license is with Public IP and you want to update to a license behind NAT IP, please contact our staff to update it for you. 
How to transfer RVsitebuilder, RVskin license
on 2018-01-18 09:11:00
Posted in
Licensing
Login to your account at https://rvglobalsoft.com/clientarea/. Under "Services" -> “Licenses”, click at the license you want, click "Change IP". After new license updated, you will get 15 days free license for the old server.Please be noted that, only Active license can be transferred. -----------RVskin-----------1. Transfer rvadmin hosting account from the old server to new server using WHM /Transfers.2. Install RVskin in the new server using installation here: https://rvskin.com/rvskin/installation/ -----------------RVsitebuilder -----------------If server IP and physical server are changed. 1. Install RVsitebuilder on the NEW server, follow the installation: RVsitebuilder 7 : https://rvsitebuilder.com/installation/ RVsitebuilder 6 : https://rvsitebuilder.com/v6/installation/ 2. Make sure the transferring hosting accounts have moved from the OLD to the NEW server. You can move it using cPanel/WHM transfer facility.3. On the new server WHM (root) -> Plugins -> RVglobalsoft Manager -> RVsitebuilder Manager, go to Recovering Projects. It will show the list of hosting accounts which contain RVsitebuilder data. Click the icon to access to their individual cPanel and go to RVsitebuilder. You will find the Missing Project Recovering dialogue. Just check the checkbox in front of the project ID and submit. It will restore RVsitebuilder project on this server. If server IP is changed but physical server is not changed.1. SSH to your server as root and rename the main configuration file at /var/cpanel/rvglobalsoft/rvsitebuilder/var/MAIN_SERVER_IP.conf.php and MAIN_SERVER_IP.default.conf.ini.php (if exist). Change the name to your new main IP.2. Refresh the license key by accessing to WHM (root) ->Plugins -> RVglobalsoft Manager -> RVsitebuilder Manager. It will update your license automatically.
How to renew RVskin Perpetual license
on 2018-01-18 09:10:56
Posted in
Licensing
Login to your account at https://rvglobalsoft.com/clientarea, click “Service” -> “Perpetual Licenses” -> check box in front of the license(s) you want to renew, click “Renew” botton. You may select “Renew All License” to renew all at once.
Change license type from VPS to Dedicated
on 2018-01-18 09:10:43
Posted in
Licensing
Please create the Support Ticket regarding to your change. We will terminate the VPS license, partially credit unused contract for the previous payment, and issue a 30 days free license for this VPS server. So you can run both server in the same time and have time to move your accounts.
How to cancel service and license
on 2018-01-18 09:10:40
Posted in
Licensing
If you’re sure you want to cancel license, you can make a cancellation request at https://rvglobalsoft.com/clientarea -> Service -> Licenses, click at management icon after license you want to cancel -> “Request Cancellation”. Don’t forget to cancel “PayPal Subscription” if you use it as the payment method. Cancellations and Refunds Policy
Why does RVskin Perpetual license status display as “Suspended”?
on 2018-01-18 09:11:08
Posted in
Licensing
The condition of RVskin Perpetual license is one-time purchase for the life-time license, including with free version update and IP change service in the first year. Once the first year gone, the license status will be changed to “Suspended” (Subscription expired) to remind the expiry status to you. The license is still active and available to use in your server, but not be able to get the later versions update or change license IP. If you want to update version or change IP, please renew your RVskin license by the renewal rates at RVskin for Dedicated $29 or VPS $19. Login to your account at https://rvglobalsoft.com/clientarea, click “Service” -> “Perpetual Licenses” -> check box in front of the license(s) you want to renew, click “Renew” button. You may select “Renew All License” to renew all at once. After that, if you want to transfer license IP. You can do it under https://rvglobalsoft.com/clientarea -> Services -> Perpetual Licenses, click on the server name you want to change IP -> Change IP.*Transferring IPs via Change IP Request is limited for 2 times per year. If you proceeded the limit, please submit a ticket to us.
What should I do for the terminated license?
on 2018-01-18 09:11:04
Posted in
Licensing
The terminated license will be removed from our system.If you want to continue using or renew the license which was already expired and terminated, please make a new order for it.
How to renew license
on 2018-01-18 09:10:52
Posted in
Licensing
The system will automatically generate renewal invoice 7-day before the expiry date of the license. You can pay the invoices under your account at https://rvglobalsoft.com/clientarea -> "Account" -> "Invoices". If you need the invoice to generate before condition, please submit request ticket to us. We recommend the paypal subscription or credit card subscription for the payment method.
Change license type from Dedicated to VPS
on 2018-01-18 09:10:49
Posted in
Licensing
Please submit your requirement of changing license at Support Ticket. And please be noted that any previous paid balances cannot be claimed. **Payment Warning**If you have PayPal subscription made previously, you need to cancel the subscription to prevent the automatic recurring payment.